Tuition Centre Customer Service Officer

1 week ago

Bukit Batok Central, Singapore Mind Stretcher Learning Centre (Bukit Batok Central) Pte Ltd Full time

**Overall Job Objective**

Provide excellent customer service and administrative support to students, their parents and teachers at the learning centre.

**Key Responsibilities**:

- Attend to walk-in customers and incoming phone enquiries
- Provide professional customer service and information to customers
- Provide prompt assistance to all enquiries and ensure proper follow-up and closure
- Promote key features and benefits of Mind Stretcher programmes and workshops promptly
- Process student registrations and payment
- Perform administrative duties and updates to system
- Collate reports and sorting of weekly worksheets
- Ensure the safety and appropriate behaviour of students at the learning centre
- Ensure the classrooms are in good working condition

Ad-hoc Responsibilities:

- Provide administrative support to teachers when required
- Coordination and timely arrangement with relief teachers
- Assist in ad-hoc matters when necessary

**Requirements**:

- 5-day work week including one or two of the weekends;
- Passionate in customer service;
- Confident and tactful in handling customer’s needs;
- Excellent team player and people-oriented personality;
- Only locals or PRs residing in Singapore shall apply
- Meticulous and systematic with administrative procedures;
- Familiar with MS Word and Excel
- Working hours: Weekday - 2pm to 9.30pm, Weekends - 8.30am - 6.30pm

**Job Types**: Full-time, Permanent

**Salary**: From $2,500.00 per month

**Benefits**:

- Employee discount

Schedule:

- Weekend availability

Supplemental pay types:

- 13th month salary
- Commission pay
- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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