Logistics Supply Chain Analyst

**Company Overview**:
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

**Job Overview**:
The Principal Supply Chain Analyst is responsible for planning, coordinating, monitoring, and analyzing various supply chain costs and key performance metrics. This role involves developing financial and service models, preparing business cases, and frequently presenting to Supply Chain leadership. The Principal Supply Chain Analyst utilizes analytic processes to support the entire supply chain team, including distribution, transportation, and inventory, to solve issues and assist project managers.

**Responsibilities**
- Track daily shipments and support tracking inquiries.
- Provide support for any shipping inquiries and identify optimal shipping methods, shipment lead times.
- File access tickets for POP deliveries.
- Support requests for trade data and engage Client Trade Manager as necessary.
- Work closely with internal and external team to prepare shipping documents to support
- APAC shipments.
- Perform and support systematic tracking of inbounds, intercompany movement, transfers and provide guidance to resolve cases.
- Maintain accurate and timely daily reports
- Support analytical requests and monthly KPI reporting preparation
- Support RMA transactions and coordination with vendor.
- Coordinating Reverse Logistics shipments & support inventory review efforts to ensure high inventory accuracy and availability.
- Oversee the quality of work for control tower and client’s vendors.
- Weekly internal (XFN team) and external meeting to keep operations on track with project timelines.
- Ensure processes compliance to client’s policy
- Maintain work instructions and update vendors on process changes
- Review shipment failures and provide corrective and/or improvement suggestions
- Participate and document feedback for process or system testing

**Skills**
- Proven experience as a Supply Chain Analyst, Logistics Coordinator, or similar role
- Experience in data mining, analysis, and reporting
- Familiarity with supply chain processes (e.g., inventory planning, warehouse management)
- Strong understanding of forecasting techniques, inventory management, and capacity planning
- Working knowledge of MS Office, relational databases, and ERP systems (e.g., SAP)
- Analytical mind with business acumen
- Problem-solving aptitude
- Excellent analytical and communication skills
- Good interpersonal skills
- Excellent communication skills
- Outstanding organizational ability

**Qualifications**
- Degree in business or Logistics related field
- Minimum 5 years relevant experience in freight forwarding, warehousing, supply chain, order fulfilment
- Able to work independently, be a good team player and comfortable with daily client facing
- Meticulous and fast learner
- Excellent process knowledge and sensitivity

**Compensation**:
Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

**Our Commitment to Diversity & Inclusion**:

- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
- We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to me