Bellman

4 days ago

Singapore RC HOTELS (PTE.) LTD. Full time

**ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD**

At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues

We are looking for a diverse group of passionate individuals to join our two iconic hotels with extensive collection of distinct restaurants & bars; one of Asia’s largest and award-winning Willow Stream Spa; and the Raffles City Convention Centre.

Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.

Take the step to be a part of something big today, we’d love to hear from you

**Bellman**

**Summary of Responsibilities**:
The main responsibilities and tasks of this position are as listed below, but not limited to these:

- Ensure timely delivery of guest luggage and guest items in a friendly and approachable manner to meet and exceed guest expectations.
- Orientate guests on the room facilities to facilitate guest use and comfort.
- Attend to all other guest requests as directed by Leaders, Captains and Communications Agents
- Acknowledge and communicate with Bell Captains via Mobitalk upon completion of assignments
- Respond to all other requests in a timely manner
- Ensure all job assignments are properly logged in respective logbooks
- Ensure LQA service standards are in practice as set by the hotel at all times
- Provide organized and seamless luggage service
- Provide introductory explanation of room facilities
- Able to provide information and assistance to guests as and when required
- Presence at the lobby area to provide guest assistance
- Work closely with the Doorman for arrival and departure luggage assistance
- May require to perform Doorman duties as and when required
- Ensure smooth flow of traffic at the driveway
- Assist with any group luggage logistics
- Buddy new colleagues as required and provide on job training
- Perform manual wake-up calls for guests during night shift when required
- Ensure timely deliveries of amenities to guests especially during the night shift
- Attend department briefings and meetings
- Ensure grooming standard set by the hotel at all times
- Report and replenish stocks to ensure availability
- Maintain good housekeeping of work areas
- Report and ensure general cleanliness of public areas

**Qualifications**:

- Minimum Secondary education
- Able to read and write English. A second language is preferred
- Experience not required as training will be provided
- Must be physically able to carry out duties of Bell Person
- Guest focused with good communications skill
- Guest oriented individual with pleasant and courteous disposition
- A team player and efficient worker
- Flexible and adaptable
- Possess good attitude and initiative
- Possess integrity and honesty

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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