Sales Support Executive

1 week ago

Singapore RHENUS LOGISTICS PTE. LTD. Full time

Check Tariff or/and coordinate with Local pricing/procurement/Overseas offices/agents to obtain relevant rates;
- Preparation of quotations based on the instructions given by the sales and timely submission to sales/ customers;
- Follow up on quotation with Customer (existing Customer) or Sales (new Customer) to get indication or feedback, and working in Ticketing System;
- Provide the pricing/ procurement team with a detailed feedback from customers;
- Prepare Job Instruction Form/ Customer SOP and cost summary, and handover to operations;
- Assist Sales or coordinate with Operation staff to update customers’ reports if required;
- Handle escalation from Operations for differences on actual overseas invoices vs cost summary;
- Handle escalation from Operations on Commercial items covered on the Quotation;
- Use of software solutions such as Ticketing System as well as Tariff / Rate Tools;
- Ad hoc task assigned.

**Requirements**:

- Tertiary education in Business, Supply Chain Management / Logistics or equivalent;
- Minimum 1-2 years’ experience in freight forwarding business or related fields.
- Strong verbal and written communication.
- Strong communication skills, both verbal and written.
- Good team player.
- Possess a positive customer-oriented mind set.

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