Assistant Manager/ Manager

1 week ago

Singapore NEA National Environment Agency Full time

[What the role is]
You will be involved in coordinating and driving the key NEA transformation workstreams to transform NEA to meet the challenges and opportunities of the changing strategic environment. This would be achieved by tracking various transformation workstreams, working closely with cross-department teams, and facilitating reviews to ensure the timely progress of the workstreams.

[What you will be working on]

You will be responsible for the following:

- Review key operational processes in NEA on an on-going basis to:

- Ensure that they remain relevant and robust, as operations and related policies evolve over time
- Identify opportunities to reduce errors and risks associated with human intervention and increase productivity
- Enhance service delivery to stakeholders
- Ensure resources are optimally deployed
- Understand the key processes through close engagement with various departments, and work closely with the operations departments towards a new way of working for better situational awareness and faster response supported by technology and infrastructure.
- Streamline the processes with the adoption of techniques, such as business process re-engineering and operations analysis/research, to improve operations deployment in the field and decision making at the operations level.
- Follow through with the implementation of enhancements to existing processes, systems, and organisation structures, or the development of new ones. This would include implementing change management strategies and plans that maximize employee adoption of new ways of working.
- Develop and implement outreach programmes to keep NEA staff informed of transformation efforts and feedback channels while encouraging & soliciting ideas from NEA officers.
- Build capability for the organization in the department’s core methodologies by providing in-house training and mentoring to organisation staff.

[What we are looking for]

**Job Requirements**:

- At least 1 to 3 years of relevant working experience
- Strong writing and analytical skills
- Highly self-motivated individual who is mature, independent and resourceful
- Good interpersonal communication skills
- Able to work under pressure and a good team player
- Knowledge of and experience in business process re-engineering (including tools like Lean Six Sigma), operations analysis / operations research (OA/OR), and/or systems and design thinking will be an advantage
- You will be working in a fast-paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same time.

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