Sysadmin/it Support Technician

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Boeing Global Services has an exciting opportunity for a **Sysadmin/IT Support Technician** - Network & Linux/Windows Competence **to based in **Singapore**.**

**Position Overview**:
We are looking for a motivated individual with very strong technical capabilities combined with the ability and desire to learn about and work with complex system installations.

This is an opportunity for you to work in an international environment with a team of like-minded infrastructure experts in a cutting edge expanding Software Company. The global hosting and deployment team operates from five different locations: Gothenburg, Montreal, New York, Denver and Singapore.

Our team is providing Platform as a Service for airlines that are using our Crew and Network & Operations Management optimization products.

We are looking for someone that can help us support all of our customers globally in general and the APAC customers in particular. You need to have a broad and general knowledge about both local IT infrastructure and Cloud hosting environments. This position will be responsible for the daily and long-term support and services of both locally-deployed and cloud-hosted customers.

**What’s in it for you?**

You will be joining one of the largest companies in the world which means access to a wide range of products, technologies, training and benefits.

You will be able to work with colleagues and customers from all over the globe in an expanding and demanding business.

You get the opportunity to work with the biggest airlines in the world and help them with their Crew and Network & Operations Management production systems.

**What do we do?**

As a Sysadmin/IT Support Technician you will spend a significant part of your time in the following areas:

- Work close to customers (both external and internal) as an infrastructure expert
- Assist clients with knowledge injections, proactive problem solving and daily management of production installations.
- Act as the primary infrastructure contact for the customer and work internally with different teams to ensure issues are resolved with quality and within expected time frames
- Install and maintain cloud based servers
- Support and maintain client’s production deployments on a daily basis and 24/7 through periodically on-call assignments'

**Who are you?**

Required competencies:

- Work experience in Networking/Infrastructure/Sysadmin
- Red Hat on VMware
- Experience with Active Directory, IdP, SAML, LDAP and similar technologies
- Network design, administration and troubleshooting, Routers/Firewalls/NAT/DNS
- Ansible
- UGE
- Citrix
- ETX
- OpenVPN
- Unix and/or Linux and shell scripting.
- IBM Cloud
- Netscaler

Preferred competencies:

- An equivalent degree qualification is highly preferred
- Experience/knowledge of working with either development, configuration, support or infrastructure of Jeppesen Crew and Network Operations products
- AWS
- Databases (Oracle preferred)
- Server Density
- Satellite
- Nexus7

We put great emphasis on your personal characteristics. We value individuals who:

- Have excellent written and verbal communication skills in English
- Ability to perform under pressure occasionally
- Take ownership of issues and work well both independently and within a team
- Are service-minded and enjoy helping customers and colleagues
- Get excited from technical challenges and solving technical problems
- Enjoy a variety of challenges of a highly technical nature

The team you will be working with, consists of 12 IT Infrastructure experts (globally). The team is today serving about 40 airline customers. We are supporting all our customers 24x7 with a Follow-the-Sun support model on weekdays and periodically on-call rosters during the weekend.

**Relocation**:
**Other job related information**
- **Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.**

**The company**

The Boeing subsidiary Jeppesen is one of the largest software development companies in Digital Aviation. We develop optimization solutions for the world’s leading airlines. We focus on innovation and continuous improvement to bring more value to our clients, and explore emerging technologies such as quantum computing, AI and big data analytics.

The Crew Portfolio is based in Sweden, Gothenburg. You will work in a one-of-a-kind software development organization with fascinating solutions that make a real difference to people around the world. You will be working in an agile learning organization, surrounded by a team of talented and