Snr Customer Service Executive

1 week ago

Singapore OV LOGISTICS PTE. LTD. Full time

**JOB DESCRIPTION**

**Job Title**: Snr Customer Service Executive

**Location**:Lower Delta Road

**Reporting Relationship**: Manager

The individual is required to handle customer inquiries/ request for quotation, bookings, and coordination. It would include create bookings in Company’s proprietary freight forwarding system, and coordinating with carrier, depot, trucking, insurance, and customs clearance.

More specific roles and responsibilities are as follows:
**Scope**

1. Handle full set of import and export shipments and shipping documents such as Bill of Lading, Delivery Order, Permit Declaration, Notice of Arrival, etc

2. Prompt Response and close communication with vendors, customers, carriers and overseas agents

3. Offer solutions to client for shipment /space

4. To resolve routine and non-routine issues or complaints from customers.

5.Sourcing and negotiation of rates

6. Billing and closing of job files

7. Accurarcy checks on job files in in-House Freight Management System

8. Prepare Reports

9.Provide guidance and solution to juniors

10.Top Line Growth and Responsibilities through retention and penetration efforts, and business development with Network Agent Partners and House Accounts.

11. Perform ad hoc duties as assigned by management

**Qualification and Experiences**
- Minimum 4 years working experience in Freight Forwarding
- Proficiency in English and 2ndLanguage skills
- IT Savvy
- Working knowledge of Import and Export processes.
- Ability to keep up the pace and stay efficient at the same time is required.
- Ability to find suitable solutions that work for the situation at hand.

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