Field Service Engineer 1

4 days ago

Singapore Lam Research Full time

**The Impact You’ll Make**

Responsible for providing quality repair and carrying out preventive maintenance service of Lam etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up, and troubleshooting activities.

**What You’ll Do**
- Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
- Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptions
- Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems
- Carry out Tier 2 process qualification work
- Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports
- Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
- Develop good customer relations during installation and execution of service contracts
- Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for

**Who We’re Looking For**

**Minimum Qualifications**:

- Engineering degree with no previous professional experience; or equivalent work experience.
- 3 to 5 years’ hands-on experience in troubleshooting Deposition/Etch equipment.
- Self-starter who can work independently and has a deep desire to learn and grow with the Company
- Strong interpersonal and communication skills
- Able to actively engage customers on technical solutions
- Willing to support short term, overseas assignment
- Able to work swing shift (Tues - Sat and/or Wed - Sun)
- Able to perform rostered 24/7 on call standby duty for a week

**Preferred Qualifications**
- Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
- Prior experience working in electronics field a plus.
- Communication skills, both written and verbal, in English.
- Foundational analytical and problem-solving skills.

**Our Commitment**

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
- Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time._

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