Monitoring Associate
2 weeks ago
1. To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
2. To monitor and respond to alarm signals within service level targets.
3. To attend to customers’ enquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
4. To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
5. To ensure that standard operational procedures (SOP) are adhered to.
6. To profile accounts based on account types and key priority accounts.
7. To demonstrate strong work commitment and work ethics.
8. To highlight SOP non-compliance to Team Leaders for correction, corrective and preventive actions.
9. To adhere to plan work schedule & be available for overtime during emergencies in short notice.
Tel
Remarks
Job category 1
Technical/ Engineering/ Production
Job category 2
Customer Service/ Call Centres Telemarketing
Job category 3
Job Nature
Permanent
-
Singapore NOMURA SINGAPORE LIMITED Full time**Company overview** **Function Overview**: The AEJ Monitoring and Surveillance Compliance team is responsible to implement systems and controls to detect potential market abuse/misconduct activities as well as internal Compliance policy breaches throughout the Asia-Ex-Japan markets, which includes Singapore, Hong Kong, Taiwan, Malaysia, India, Indonesia,...
-
Head, Regulatory Monitoring
2 weeks ago
Singapore Maybank Full timeThe role will support Chief Legal and Compliance Officer, Singapore to manage the overall general regulatory risks of Maybank Singapore Limited. To develop and implement the framework and procedures for compliance monitoring and testing programs that provide independent assurance on the state of regulatory compliance on key laws and regulations covering...
-
Application Monitoring Specialist
1 week ago
Singapore Unison Consulting Pte Ltd Full timeDescriptionIn this role, you will be part of the team responsible for managing and maintaining the application monitoring infrastructure across all multiple platforms (UNIX, Windows, Openshift container platform, AWS, AS400) running on Production and Development environments in Singapore and Overseas Subsidiaries.Role:Provide leadership in implementation,...
-
Application Monitoring Specialist
4 days ago
Singapore Unison Consulting Pte Ltd Full timeDescriptionIn this role, you will be part of the team responsible for managing and maintaining the application monitoring infrastructure across all multiple platforms (UNIX, Windows, Openshift container platform, AWS, AS400) running on Production and Development environments in Singapore and Overseas Subsidiaries.Role:Provide leadership in implementation,...
-
Distribution Monitoring Analyst
2 weeks ago
Singapore PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED Full timeDistribution Monitoring - Administer the firm-wide market conduct risk framework to better manage Distribution market conduct risks. - Leverage analytics capabilities and insights to better identify emerging Distribution risks. This includes monitoring trends of complaints, investigations key compliance risk indicators and sales metrics. - Engage...
-
Transaction Monitoring Analyst
3 weeks ago
Singapore Coinhako Full timeJoin to apply for the Transaction Monitoring Analyst role at Coinhako Join to apply for the Transaction Monitoring Analyst role at Coinhako Direct message the job poster from Coinhako What you'll be doing: As part of the Coinhako transaction monitoring, anti-scam and suspicious transaction reporting team performing shift duty Assist in reviewing...
-
Transaction Monitoring Analyst
2 weeks ago
Singapore Coinhako Full timeJoin to apply for the Transaction Monitoring Analyst role at Coinhako Join to apply for the Transaction Monitoring Analyst role at Coinhako Direct message the job poster from Coinhako What you'll be doing: As part of the Coinhako transaction monitoring, anti-scam and suspicious transaction reporting team performing shift duty Assist in reviewing...
-
Senior Transaction Monitoring Analyst
2 weeks ago
Singapore Taylor Root Full timeWe are seeking a Senior Transaction Monitoring Analyst to join one of the world's leading derivatives exchanges. Key Responsibilities: Review and analyze alerts generated by the transaction monitoring system to identify potentially suspicious activity related to money laundering, fraud, or other financial crimes. Conduct in-depth investigations of flagged...
-
Senior Transaction Monitoring Analyst
3 weeks ago
singapore, northeast, singapore Taylor Root Full timeWe are seeking a Senior Transaction Monitoring Analyst to join one of the world's leading derivatives exchanges.Key Responsibilities:Review and analyze alerts generated by the transaction monitoring system to identify potentially suspicious activity related to money laundering, fraud, or other financial crimes.Conduct in-depth investigations of flagged...
-
Clinical Trials Monitoring Manager
1 week ago
Singapore beBee Careers Full time**Job Description:**We are seeking a highly skilled Clinical Trials Monitoring Manager to lead the conduct of clinical research trials. As a key member of our team, you will be responsible for designing, planning, and conducting clinical research trials by effectively coordinating the activities of study coordinators and investigators.Responsibilities:Field...