Senior Principal, Business Trends Analysis

Bachelor’s degree in Business, Economics, Marketing, Psychology or a related field is required - 12+ years of experience in positions that require strategic thinking and driving insights, analysis, and interpretation of data to deliver business impact and results

The Customer Experience & Business Trends (CXBT) organization made up of various functions that are dedicated to improving the customer experience for all existing and future customers of Amazon’s diverse businesses, globally. We build products and solutions that help us evaluate trends and opportunities, and work with teams all over the world to influence existing products and services, as well as those that are not yet launched. We are searching for an experienced, talented, and customer obsessed senior leader to come join our fast-growing and exciting global team as Principal, Customer Experience & Business Trends. In this role, you will be responsible for identifying and delivering emerging customer experience insights, partnering with senior business and technical leaders across the company, building high visibility inspection mechanisms, and ensuring Amazon is providing the best possible customer experience.

The successful leader will have a strong track record of looking around corners, delivering solid analysis and making real world impact. In this role, you will design roadmap and deliver insights that influence strategic decisions around the world, and engage with senior leaders worldwide (with a focus in APAC) to align on priorities. You will excel at earning trust from our most senior leaders, communicating multi-faceted findings clearly, and using data and sound business judgment to drive and influence strategic decisions.

You will work with a team in Asia and the US, and be effective in understanding business, technology, and customer needs. You will experiment with, build, and implement innovative approaches to generate new insights. You will work cross-functionally and will share and drive best practices across the broader organization as part of the CXBT senior leadership team. You will set a bold direction and be accountable to deliver, and contribute to a high-performing culture.

Key job responsibilities
- Surface key emerging customer trends that Amazon should be thinking about now to better serve our customers.
- Build strong relationships with senior leaders and other key stakeholders, enabling your team to effectively engage across all of our diverse businesses (e.g., AWS, Consumer, Advertising, Alexa, Games)
- Champion bold ideas on how to evolve and grow the analytical capabilities and mechanism.
- Partner with internal tech and business team to refine and iterate on ideas, influencing strategic plans.
- Drive and influence key business decisions across the company on regular basis.
- Partner with external entities to drive projects forward
- Establish mechanisms to inspect, report, and inspire on customer experience improvements across Amazon.
- In-depth understanding for the customers trends in APAC across various industries, especially China - Track record of superior business acumen and analytical skills. - Superior verbal and written communication skills with an innate attention to data and details - Experience in Investments, economics, or growth technology companies - Experience working with senior leadership as well as ability to influence and advise - Experience working in a fast-paced and highly cross-functional organization - Ability to manage time and juggle multiple priorities to execute high quality deliverables - Tech background is preferred, e.g. cloud computing, AI, Machine learning, etc.