Delivery and Driver Training Specialist

3 days ago

Sembawang, Singapore Scania Singapore Pte Ltd Full time

**Role Summary**

The main responsibility of the Delivery and Driver Training Specialist is to handle professional vehicle handovers, ensuring customers understand the vehicle’s features, operation, and safety guidelines. This includes conducting hands-on demonstrations, coordinating vehicle deliveries, and assisting with customer inquiries. Additionally, the role involves providing coaching on safe and efficient driving practices to enhance customer experience and vehicle performance.

**Professional Competencies (Duties and Tasks)**

1. Vehicle Movement and Handover
- Explain how Scania features work in a clear understandable way to people with varying levels of familiarity with Scania products.
- Explain how to operate Scania products to achieve optimum performance results.
- Expand explanations by conducting practical driver familiarization in order to demonstrate and teach how to achieve optimum performance results.
- Accurately complete vehicle handover documentation, obtaining customer signatures where necessary.
- Carry out vehicle movements, collecting and delivering vehicles to and from bodybuilders and other third party suppliers.
- Professionally represent Scania at all times conveying the required Scania brand image.
- Support Sales Administrators when necessary to ensure timely final delivery preparations of vehicles to customers.

2. Driver Training on Safe & Efficient Driving Techniques
- Prepare training activity to ensure conditions are in place for the training
- Conduct training activity, face to face (ILT = Instructor Led Training) and remotely (vILT = virtual ILT)
- Follow up on training activities to ensure proper monitoring and implementation.
- Demonstrate capabilities of vehicles and best possible driving techniques

3. Improvement work according to the Scania Way (SRS)
- Understand and act according to the Scania way frame work
- Maintain the normal situation, detect deviations and act immediately to eliminate them
- Contribute in daily follow-up, daily steering
- Participate and contribute in improvement activities based on a standardized working method

**Desirable Experience & Qualifications**
- Possess a NITEC / HIGHER NITEC related courses or automotive related
- Prior experience as a Delivery Technician, Driver Trainer or similar role.
- Experience in driving heavy vehicles (lorry, truck, or similar) in an operational environment.
- Familiarity with basic vehicle maintenance and troubleshooting.
- Exposure to training or mentoring drivers
- Possess at least Class 5 Driving License (or equivalent).
- Basic knowledge of vehicle safety regulations and operational procedures.
- Multilingual ability, especially proficiency in Mandarin and English.

Pay: $2,800.00 - $3,800.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

**Experience**:

- Driver Trainer: 1 year (preferred)
- Delivery Technician: 1 year (preferred)

Work Location: In person

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