Concierge Specialist

Rydelimo, a global extension of Tokyo MK—Japan's leading taxi and limousine service—provides unparalleled luxury transportation worldwide. Inheriting Tokyo MK's legacy of safety, excellence, and luxury.

Rydelimo offers a premium fleet of vehicles all driven by highly trained, professional chauffeurs. Our services cater to discerning clientele, encompassing seamless airport transfers, exclusive limousine charters, customized tours, and private chauffeured services for conferences, events, and exhibitions. Through strategic partnerships with global affiliates and our in-house world recognised training standards, Rydelimo maintains the meticulous standards and attention to detail synonymous with Japanese excellence, bringing the superior service of Tokyo MK to a global audience.

We’re looking for empathetic stars to join our Concierge team to manage our Corporate clients and partner relationships. The role is a coordination and liaison role where you will ensure the clients’ complete experience with Rydelimo.

**Responsibilities**
- Be part of the team to develop Rydelimo into the #1 Top Chauffeur Service Experience company in Asia
- Liaise and work with our Japan Counterparts and Japanese clients in Singapore
- Be the first point of contact for Clients and partners and address/resolve any inquiries
- Ensure all bookings flow in the system
- Coordinate with Partners on Vehicle and Car details and oversee the jobs to ensure Partners job execution
- Manage ongoing communication and regular updates with fleet partners in the region
- Drive growth for Rydelimo through conversions on any leads through the communication platform
- Troubleshoot issues for Clients
- Be vigilant to spot risks, security, or fraud issues throughout the contact with the concerned user and alert management as required
- Build knowledge about Rydelimo and the limousine industry and aim for continuous improvements to make us stronger
- Monitor competitive landscape
- Monitor ROI and KPIs

**Minimum Qualifications**
- Bachelor’s degree or diploma
- 1-3 years of professional experience
- Japanese speaking to deal with Japanese clients
- Deep customer empathy
- Strong bias towards action
- Sense of ownership and pride in your performance and its impact on the company’s success
- Problem solver with a growth mindset

**Preferred Qualifications**
- Automotive / eCommerce / car rental / tech industry / customer service experience
- Experience in support channels is an added advantage
- Flexibility to work outside of normal business hours, including after-hours and weekends to best serve our clients
- Can thrive under stress and mínimal supervision
- Travel may be required

Pay: $3,000.00 - $5,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance

Work Location: In person