Service Engineer

2 weeks ago

Singapore Bayer Full time

**Service Engineer**

**JOB PURPOSE**:
Customer-facing role: Support 1st interface roles on complex technical topics of Bayer products in Singapore, e.g., direct on-site equipment service, installation, testing and commissioning, preventive maintenance, conduct operational training to customers.

**YOUR TASKS AND RESPONSIBILITIES**:

- Responsible for coordinating projects (assigned territory basis) which include troubleshooting, installation, testing and commissioning, preventive maintenance, repairs, and servicing of all Bayer Radiology products.
- Provide operational in-service training (lead) to end-users, when necessary, across all models of Radiology devices.
- Promote Bayer service programs and billable services including generating quotations on service parts.
- Maintain and lead an efficient administration and customer service support processes, and service PM schedule.
- Build and maintain strong relationships and communication with end-users, OEM, and hospital BME teams.
- Identify potential up-selling and cross-selling opportunities for Bayer products & collaborate with other customer-facing roles
- Maintain inventory, i.e., organize and re-order as needed to maximize equipment up-time (Sr Service Engineer: lead)
- Must follow and adhere to all company processes and procedures and training outlined and required for GDPMDS/ISO certification.
- Complete required administrative duties and functions that are associated with job responsibilities.

**WHO YOU ARE**:

- Diploma in Engineering or related field
- Between 3 to 4 years of relevant working experience in the healthcare industry
- Strong communication and relationships in radiology
- Customer-orientated, Team player, ability on prioritization skills
- Demonstrated analytical thinking and ability to create and foster collaborative relationships.
- Excellent knowledge of all necessary tools
- Good communication, interpersonal, and presentation skills, including excellent English skills (spoken & written)
- Able to work with minimum supervision.
- Positive and forward-looking mindset

Bayer is an Equal Opportunity Employer/Disabled/Veterans**IMPORTANT NOTE for POTENTIAL CANDIDATES**: Bayer expects its employees to be fully vaccinated against COVID-19. Bayer active employees are also expected to disclose their vaccination status and if fully vaccinated, provide proof of vaccination status to Occupational Medicine. Bayer defines fully vaccinated in alignment with CDC which is two weeks after completing the two-dose vaccine regimen or two weeks after completing the one-dose regimen. Additionally, Bayer employees are also required to comply with state, local and customer requirements.**Division**:

- Pharmaceuticals**Reference Code**
- 814211**Functional Area**:

- Engineering & Technology**Location**:

- Singapore : Singapore : Singapore**Employment Type**:

- Regular**Position Grade**:

- unknown

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