Gym Front Desk Staff

**Job description**

**Gym Front Desk Staff**

You must have a valid status to work legally in Singapore. This role does not sponsor a work visa.

**Reports To**:

- General Manager
- Assistant Manager

**Works with**:

- Receptionists
- Trainer Manager
- Coaches

**Summary**:
We're seeking proactive individuals who thrive in dynamic environments. This role involves close client interaction, so strong communication, promptness, and organizational skills are a must. While experience in aviation, hospitality, and customer service is preferred, it's not mandatory. We want someone who is motivated and eager to take on challenges.

**Position Details**:

- Permanent Full-Time position or Part-time positions available
- Full time positions are required to operate on weekends (choose 1.5 weekday off)
- Shift timings 7am to 8pm

**Salary Details**:

- Permanent Full-Time position $2,500 - 44hrs a week
- Part-time positions available $13/hr
- Plus CPF

More progression opportunities available, managerial positions available if you are willing to take on more responsibilities

**Location**
- ATP Singapore: 105 Cecil St. (Telok Ayer MRT)

**Responsibilities**

As a Front desk staff at ATP Personal Training, your responsibilities would include:

- Reception duties:

- Managing the reception area by greeting and assisting walk-in customers, as well as checking in clients.
- Answering all incoming calls, redirecting them or taking messages as required.
- Welcoming clients as they approach the front desk and providing excellent customer service.
- Handling booking requests, cancellations, and reconfirmations from clients.
- Collecting payments and outstanding fees from clients.
- Manage MBO (Mindbody) including client profiles, packages and coach schedules.
- Reminding clients about package renewals to ensure timely renewals
- Liaising with coaches to monitor gym capacity and manage bookings effectively
- Liaise with vendors for all gym supplies
- Optimize member enrolment & retention by building and enhancing relationships with new & existing members
- Maintain an open line of communication with management and coaches on all aspects of facility and operational procedures
- Maintains and enforces the highest level of customer service at all times while complying with all company policies and procedures
- Manage difficult and emotional customer and employee situations
- Assist and reports on monthly club sales goals
- Ensure facility is kept clean and safe at all times, conduct locker room checks and other actions to ensure a clean gym
- Addressing client queries and reporting any issues to the General/Assistant Manager
- Completing any other ad-hoc duties assigned by the General/Assistant Manager

**Requirements**:

- Results-Focused Self-Starter with exceptional leadership, professionalism, communication, and organizational skills
- Hunger mentality with a desire to serve, grow, influence, and innovate
- Strong ability to take ownership and be solution driven, proactive, and responsible
- Friendly and organized
- Professional and good at communicating
- Able to multitask and manage time well
- Detail-oriented and highly organized
- Self-motivated and able to work independently
- A team player who is willing to collaborate
- Punctual and reliable
- **Must be able to work in Singapore without a visa sponsorship.**

**Benefits**
- On the job training provided
- Able to receive PT sessions for free when the situation permits
- Promotion opportunities available

**How to apply**

**About Us**

ATP Personal Training are health and fitness transformation specialists. We guide clients in every aspect of transformation including weight loss, body composition, performance and health. The client’s health and wellness are at the centre of everything we do and we actively work with the client’s medical teams where possible and help to improve medical markers such as blood pressure and cholesterol.

ATP Personal Training operates at the premium end of the health and fitness industry offering bespoke one on one coaching to our client base. Our business has been in operation for over three years and has facilities in CDB, Singapore and Central Hong Kong.