Customer Service Officer

4 days ago

Singapore Transcendent Business Services Pte Ltd Full time

Customer Service Officer (Manufacturing/ Production)

MNC Company

**Salary**: Basic up to $3,100+ transport allowance

5 days per week/ Mon
- Fri, 9am-6pm

Location: West

One of the MNC company in Metal stamping industry is looking for Customer Service Officer to join their company. Details as below:
Job Responsibility:
Renders support to Sales team in response to customers’ RFQ during the absence.

Review of contractual requirements between the company and customers.

Facilitates specification review and quality claims related matters.

Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal SAP/mainframe systems and customer purchase orders.

Initiates required action for response to customers’ requests for order changes, including the maintenance of order / customer information files and communicates changes to appropriate personnel / departments.

Ensures the right materials reach customer at the right place, right time and right quantity.

Compliances to internal controls and Audit requirements when processing orders

Interfaces with internal departments, other entities and agents to resolve a variety of order related issues.

Prepares documentation, maintains records, and coordinates logistics for product shipment to customers, vendors and all

Schedules and coordinates both Domestic and International freight forwarders transactions

Prepares Shipping documents as well as completes shipping transactions in appropriate systems

Coordinates Returned Material Authorization (RMA) process with customers and / or forwarders

Job Requirements:
Preferably minimum 3 year of customer service experience in Manufacturing /Production industry

Able to communicate with customers effectively

Experience with SAP is preferred

De Castro Diana Rivarez

EA: R1873984 / Licence No: 10C5505

Transcendent Business Services Pte Ltd

**Salary**: Up to $3,100.00 per month

Schedule:

- Day shift
- Monday to Friday

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