Care Coordinator
1 week ago
Location: Woodlands- Job Category: Ancillary Support- Posting Date: 26 Nov 2024**Responsibilities**:
- Manage home care client database to ensure completeness and accuracy.
- Process home care referrals through AIC referral system as point of liaison.
- Perform basic financial assessment of cares needs for home care clients and conduct home visits where required.
- Coordinate internal and external referrals of services required (e.g referring home personal care client for home nursing or medical social worker.
- Coordinate with volunteers to engage home care clients meaningfully.
- Respond to complaints and feedback from clients and next-of-kin.
- Manage and schedule deployment of care staff/clinicians for clients based on their preferred date, time and frequency of service etc
- Check and verify invoices based on the services rendered every month.
- Collect relevant and accurate data for reporting to management and regulatory authorities.
- Identify service gaps in response to clients' needs and make recommendations to improve service provision of home care.
- Verify and submit quarterly SMF claim submission.
- Generate monthly invoices for client services and liaise with Finance/Business Office to ensure transactions are accurate.
- Verify and process monthly invoices from vendor/service partners to ensure smooth payment of services.
- Verify and submit invoice details and attendance in ILTC system for subvention claims every month.
- Verify and submit quarterly ILTC subvention report.
- Submit medisave claims for clients every month.
- Any other duties as assigned by reporting officer.
**Job Requirements**:
- At least Diploma in Nursing / Allied Health/ Psychology/ Counselling/ Social Work/ Community & Social Service (Eldercare) is preferred.
- At least 1 year in ILTC sector.
- Proficient in Microsoft Word, Excel, Powerpoint and Outlook.
- Excellent time management skills, well organized and outcome focused.
- Able to work in fast paced and dynamic environment.
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