Digital Ambassador, Agency

Primary Details

Time Type: Full time

Worker Type: Employee

Responsible for the digital strategy definition, strategy execution, agency servicing and business performance of different channels (ie. Agencies and Local Brokers (ALB) and Agencies and Financial Advisors) - Qnect. Enabling various channels (ie. ALBs / intermediaries) to provide valuable service and continuously enhance customer relationship. Responsible for driving adoption and usership of all QBE digital platforms in addition to sales generation. Prepare regular digital communications and tips for distributions to share with partners. Participate in digital roadmap planning and provide partnership specific requirements on all projects. Improve digital experience through gathering feedback from partners/ sales team

The opportunity
- Responsible for the digital strategy definition, strategy execution, agency servicing and business performance of different channels (ie. Agencies and Local Brokers (ALB) and Agencies and Financial Advisors)
- Enabling various channels (ie. ALBs / intermediaries) to provide valuable service and continuously enhance customer relationship
- Build customer loyalty aligned with our QBE value proposition
- Responsible for driving adoption and usership of all QBE digital platforms in addition to sales generation
- Prepare regular digital communications and tips for distributions to share with partners
- Drive Digital Adoption for QBE’s digital tools by promoting QBE’s digital enablement
- Provide onsite training and handling of all digital queries at partners’ premises
- Participate in digital roadmap planning and provide partnership specific requirements on all projects
- Market research on latest and market digital trends
- Improve digital experience through gathering feedback from partners/ sales team
- Assist with digital solution design and developments
- To develop proper launch plan with communication and training support
- Facilitate and organise project launch training support
- Support internal digital enquiries and raise enhancements
- Work with IT team on broad system issues and communicate progress to affected parties

About QBE

What if you could have a positive impact - at work and in the world?

At QBE, we’re enabling a more resilient future - for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact - climate resilience and inclusion.

Join us now, so you can be part of our success - and we can be part of yours.

Your career at QBE — Let’s make it happen.

Benefits

Excited to share our comprehensive benefits package at QBE

Flex and hybrid working options

Work from home policy

‍ ‍ Paternity leaves matching with maternity leave
- ️ Well-being programs

Pensions

Medical benefits

Globally, access to online learning via LinkedIn Learning

On top of annual leaves, 3 additional days off (Family care leaves)

Study leave

Marriage leave

Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth #EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Global Disclaimer
- The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:
Analytical Thinking, Communication, Critical Thinking, Customer Service, Customer Value Management, Detail-Oriented, Digital Communication Technologies, Digital Strategy, Distribution Management, Intentional collaboration, Managing performance,