Outlet Executive

7 days ago

Singapore Heavenly Wang (transferred from Foodfare) Full time

COMPANY DESCRIPTION

旺角 (Wang Café, also translates to Prosperity Corner) was founded in 1953 along Bugis Street serving local-styled breakfast favourites - Kopi, Kaya Toast and Soft-Boiled Eggs. Over the years, our passion for traditional flavours and belief in warm service has won over our following of customers.

DESIGNATION : Outlet Executive - T3 Arrival Meet Hall North

RESPONSIBILITIES

Operations Management
- Supervise and work with ground team to prepare each day activity and ensure that pre-prepped back-up supplies are always readily available
- Implement strategies (promotions, suggestive selling) to meet or improve financial performance
- Drive targets for Sales Revenue, Cost Management initiatives and monitors closely whether these targets are met
- Make-sure that in-stored displayed is maintained at high quality with maximum hygiene & cleanliness
- Enforce proper cashier and administrative systems which include daily cashiering, petty cash systems, staff working hours/payroll processing, ordering, filing of invoices, delivery notes and daily taking
- Enforce outlet audit by doing project shift checklist
- Deal with customers’ complaints
- Any other tasks as and when assigned by area manager/Asst Area Manager
- Required to prepare meals such as toast making and hot foods based on the company's SOPs.
- Preparation of hot and cold beverages from scratch and premix.
- Other work scope as required by business needs

Grow Sales Revenue & Business Layers
- Commit to driving top-line revenue to meet budgeted sales
- Understand trading areas and customer profile & reactions to grow revenue

Manage Budget, Profit & Loss Accountability
- Maximise cost-efficiencies and optimising profits in P&L Line items (especially related to Food & Paper Costs, Labour, Repair & Maintenance Costs)
- Commit to attaining Store Operating Profit Margin

Maintenance
- Day-to-day kitchen equipment cleaning & maintenance

Maintain Health & Safety Standards
- Maintain high standard of hygiene and cleanliness on both personal and operational level
- Ensure the staff always follow workplace safety regulations
- Compliance to the hygiene, health and food safety standards as expected and directed by the Company

Human Capital Management
- Provide emotional and technical support to outlet staff in order to build up motivation and morale
- Responsible for the Area’s service staff and implement service standards and workflow procedures
- Train and onboard new employees
- Nurture Outlet-in-charged / 2IC to groom Service Leaders
- Retain good staff count allocated to the specific store

QUALIFICATIONS
- Preferably someone with Diploma in F&B, supply chain or related courses
- Tech Savvy, hands-on with good problem-solving skills relating to food court operations and customer issues
- Ability to foster positive working relationships
- 6 days work week, 8 hours rotating shift (including weekends and PH)
- Outlet operates 24 hours

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