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Service Crew
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**Job Summary**:
**Key Responsibilities**:
- Greet customers warmly and provide exceptional service throughout their visit.
- Take accurate food and drink orders and enter them into the point-of-sale (POS) system.
- Serve bakery items, beverages, and café-style meals with attention to presentation and timeliness.
- Answer customer questions about menu items, ingredients, and daily specials.
- Maintain cleanliness and organization of the dining area, counters, and restrooms.
- Assist with opening and closing duties, including setup, cleaning, and restocking.
- Monitor stock levels of front-of-house supplies and notify the manager when replenishment is needed.
- Handle customer feedback or complaints professionally and escalate issues when necessary.
- Collaborate with kitchen and bakery staff to ensure smooth service and communication.
- Uphold food safety, hygiene, and sanitation standards at all times.
**Qualifications and Skills**:
- Prior experience in food service, customer service, or hospitality preferred but not required.
- Excellent communication and interpersonal skills.
- Enthusiastic, friendly, and professional demeanor.
- Ability to work in a team and adapt to a dynamic service environment.
- Comfortable working early mornings, weekends, or holidays as needed.
- Basic math skills for handling cash and operating POS systems.
**Education and Experience**:
- High school diploma or equivalent preferred.
**Preferred Attributes**:
- Passion for artisanal food and specialty coffee or baked goods.
- Keen attention to detail and a pride in delivering great customer experiences.
- Ability to stay calm under pressure and multitask during peak hours.
