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Senior Concierge
3 weeks ago
Plan duty roster, supervise and lead the concierge team.
- Provide visitors/tenants with directional guides & information about facilities, services, surrounding amenities & tenants' premises.
- Registration of visitors to office tenants.
- Assist Community Relations Team on retail promotional activities & sale of SISTIC tickets.
- Assist in visitors/tenants' requests.
- Escort VIP visitors, and assist visitors with special needs requirements.
- Handle queries, feedback & complaints from visitors/tenants.
- Monitor concierge team’s performance and propose improvement plans.
- Prepare Standard Operating Procedures and provide periodic updates.
- Manage security concierge deployed by external agencies.
- Carry out regular inspections such as lift lobby cleanliness, flickering lights etc and report to respective departments promptly.
- Undertake ad-hoc events/projects that may be assigned.
**Requirements**:
- GCE 'O' levels, Diploma or equivalent.
- Min 3 years of customer service experience in retail/hospitality environment.
- Excellent customer service, meticulous & able to work with mínimal supervision.
- Ability to focus attention to customer needs, remain calm & courteous at all times.
- Excellent communication & interpersonal skills.
- Good leadership skills and able to lead a team
Why Join Us?
- Attractive remuneration packages with AWS + Variable Bonus
- Medical and dental benefits
- Within walking distance from MRT
- 5 day work week
**Job Type**: Permanent
**Salary**: $2,600.00 - $3,200.00 per month
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
