
Genesys Cloudcx Software Engineer
3 days ago
**Job Summary**:
You will work closely with cross-functional teams to design customer-centric solutions, troubleshoot complex issues, and enhance the overall user experience through custom development.
**Key Responsibilities**:
- Design, develop, and implement **Genesys CloudCX** solutions in alignment with business requirements.
- Collaborate with the development and operations teams to ensure seamless deployment and integration of the Genesys platform.
- Create and maintain APIs for integration with third-party systems, enhancing customer engagement.
- Develop user interfaces and dashboards using **HTML, CSS, and JavaScript** to improve the customer experience.
- Lead troubleshooting efforts for complex system issues, ensuring mínimal downtime.
- Participate in requirements gathering and architectural discussions to craft high-quality solutions.
- Maintain and enhance existing systems, ensuring they meet current and future business needs.
- Optimize and fine-tune Genesys systems for performance, security, and scalability.
- Document processes, workflows, and best practices for the development and deployment of Genesys solutions.
- Mentor junior team members and provide technical leadership within the team.
**Required Skills and Experience**:
- ** 10+ years of experience** working with **Genesys** technologies, including CloudCX.
- ** 5-10 years of experience** with front-end development using **HTML, CSS, and JavaScript**.
- Strong knowledge of Genesys Cloud, PureEngage, PureConnect, and related APIs.
- Proven experience in integrating Genesys platforms with third-party tools and CRMs.
- Strong troubleshooting and debugging skills in complex, multi-vendor environments.
- Familiarity with cloud architectures, microservices, and containerization (e.g., Kubernetes, Docker) is a plus.
- Knowledge of security best practices for cloud-based deployments.
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