Analyst, Consumer Marketing

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Analyst, Consumer Marketing

Who is Mastercard?

Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.

As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless.

Overview:
The Priceless Platform team is looking for an Analyst, Customer Success to focus on B2B customers leveraging the Priceless Platform. This role will help with pre-sales, contracting, and implementation, and will be responsible for managing the customer relationship, ongoing support, and growth once launched to ensure ongoing and successful use of the Priceless Platform.

This role is customer-facing and supports the global B2B2C Priceless Platform team in standing up new customers and expanding customer implementations to drive cardholder engagement and usage. You will work with many stakeholders across the Priceless Platform team (including, but not limited to the regional leads, production team, supply team, development team, and operations team) and the broader Mastercard organization (including, but not limited to Legal, Privacy, Regional Marketing, Customer Account Management, and Data & Services teams).

Role:

- Act as client-facing account manager and project manager for various customers globally
- Become proficient in the technology capabilities of the Priceless Platform to develop and present solutions to meet customer needs
- Support and review marketing creative and facilitate legal and privacy approvals where necessary
- Ability to work in the platform admin tool to build content, cobranded pages, merchandise, or troubleshoot
- Provide input into new functionality and overall process improvement and play a crucial role in testing new functionality prior to and following releases
- Build mockups of UX flows, merchant, charity and product pages for review by partners, teammates, etc. for all content types, campaigns and programs
- Collaborate with various internal teams (marketing, fulfillment, market partners, and accounting) to ensure seamless program launches and execution
- Prepare and deliver reporting on a regular cadence for customer, Custom Account Management teams, and internal leadership
- Prepare solution-oriented ideas around account management

All About You:

- BA or equivalent education
- 2-3 years previous experience working in client-facing roles
- Self-directed, well organized, and extremely detail oriented
- Strong communication skills, both verbal and written
- Strong relationship building and collaborative skills
- Strong project management skills with the ability to handle numerous tasks with tight deadlines
- Creative problem solver
- Service-oriented and proactive
- Team player with willingness and ability to learn and take on challenging opportunities and to work as a member of diverse and geographically distributed team
- Willing to travel (10% of the time)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.