Information Technology Consultant

1 week ago

Raffles, Singapore Rackspace Full time

Purpose Of Role:

- Key Responsibilities:

- To lead test & installation of software maintenance and updates provided by suppliers.
- To provide lead problem diagnosis and resolution liaising with suppliers and customer/developer groups where appropriate; may be required to provide full 24-hour on call emergency support.
- To be responsible for meeting the system availability targets defined in the Service Level Agreement.
- To contribute to the management of vendor and supplier contacts and/or SLAs/OLAs to company standards, ensuring value for money and adherence to agreed service/performance levels.
- To provide lead role for appropriate operational projects with responsibility for planning, design and installation.
- To provide line management /team leader responsibilities where appropriate.
- To monitor performance and propose and implement performance enhancing changes.
- To lead technical support recovery activities following failure, including disaster recovery.
- To provide advice & guidance to other groups on technical and operational issues.
- To provide resource and expertise to support product evaluations with other groups/customers.
- To ensure operational procedures are in place, maintained and followed.
- To ensure all appropriate documentation is provided and maintained to the ISO9001 standard.

Business Impact:

- High impact due to the operational nature of the role; in isolation and in real time specialist professional decisions are required to restore critical business functionality.

Authority/Decision Making:

- Full responsibility for the recovery of major incidents following system failure.
- Accept into service sign off.
- Completes own role independently or with mínimal supervision/guidance.

Qualifications:

- Typically computing/engineering/science degree.
- Formal vendor training to professional certification standards, e.g. CCNP, MCSE, Sun Solaris, HP certified systems engineer, Oracle certified DBA etc.

Skills/Experience:

- Experience in the relevant technical skill area, with appropriate formal training.
- Experienced and fully competent in own area, and can share own expertise and provide guidance and support to others.
- Awareness of internal/ external business issues and best practice in own discipline that is then applied to the role.
- Able to identify key issues and patterns from partial/conflicting data, and can take a broad perspective to problems and spots new, less obvious solutions.
- Able to manage own time to meet agreed targets, and develop plans for specific work activities in own area over the short-term, which will include forecasting resource requirements.
- Can interpret client needs, assessing the full requirements and identifying solutions to non-standard tasks/queries.
- Understands appropriate customer Business Processes and operating environments.

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