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Senior Desktop Engineer

3 weeks ago

Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

**Job Description**:

- VIP Support experiences
- Experiences in Walk-In Center support
- Desktop/Laptop (e.g: ACER, DELL, and HP ) hardware and Windows-based EUC devices support
- Virtual Conferences Room support.
- Experience in managing team.
- Experience in escalation and propose solution to VIP.
- Deliver Face-to-Face to customer support across all end user services provided by IT.
- Provides ideas and solutions to prevent problems and incidents from reoccurring that impact client computing support and overall employee productivity.
- Performs analysis and support of functional or corporate deployed service(s) using problem solving techniques and root cause analysis concepts.
- Provide basic support of systems for break fix, install, move, add, change and preventive maintenance change
- Conduct routine hardware/software troubleshooting and problem resolution within IT systems.
- Basic Knowledge of ITIL, ServiceNow Incident and Service request management system
- Knowledge of basic network troubleshooting relate to desktop and notebook connection issue
- With Customer service-oriented skill and team player character

MUSH HAVE:

- Experience in Banking Environment/Process is a MUST
- APPLE MACBOOK, ACER troubleshooting skills

Qualification Requirements:

- Experience ranging from 5years in IT support areas, especially in IT Deskside support, like all kinds of PC Software and Hardware issues troubleshooting.
- Proficient reading and writing English skills, and basic oral English communication skills.

**Education**:

- Min Diploma in IT related and certification