Manager, Financial Aid

1 week ago

Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

**Manager, Financial Aid**

**Key responsibilities**:
**Strategic Planning and Execution**:

- Develop and implement strategic plans to optimize financial aid processes and improve service delivery.
- Identify opportunities for continuous improvement in financial aid programs.

**Process Improvement**:

- Analyse and enhance current financial aid processes, implementing innovative solutions to improve efficiency.
- Lead efforts to revise SOPs and enhance system functionalities.

**Change Management**:

- Operationalise policy and procedure changes, ensuring smooth adoption.
- Develop change management strategies, including communication and training plans.

**Team Leadership**:

- Supervise and train financial aid staff, promoting a customer-centric mindset.
- Handle escalated cases and work towards satisfactory resolutions.

**Stakeholder Engagement**:

- Manage communications with students, faculty, staff, and partnering agencies.
- Assist stakeholders in interpreting financial aid policies and regulations.

**Data-Driven Decision Making**:

- Prepare and analyse operational reports, using data to identify trends and inform decisions.
- Utilize data analytics to enhance the effectiveness of financial aid processes.

**Operational Oversight**:

- Oversee the administration of scholarships and financial aid programs.
- Ensure compliance with data protection and record-keeping requirements.

**Requirements**:

- Bachelor's degree in any discipline is preferred
- Minimally 5 to 8 years of experience in administration, finance and customer facing environment with 2 years in a supervisory role.
- Strong understanding of financial aid policies and audit requirements is preferred.
- Excellent interpersonal and communication skills.
- Meticulous with strong organizational skills.
- Proficient in Microsoft Office, particularly Word and Excel.
- Experience in process improvement, automation and change management.
- Analytical skills with the ability to use data to drive decisions.

**Why Join Us**: Be part of a forward-thinking team dedicated to transforming financial aid services and enhancing student support. Join us in driving strategic initiatives, process improvements, and positive change to make a significant impact on our students and institution. If you are a strategic thinker with a passion for helping students and a talent for managing change, we invite you to apply.

Hiring Institution: NTU

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