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Field Tech Analyst
2 weeks ago
Raise tickets for issue
Follow up tickets incountry /regional
Escort : Vendor - Telco for troubleshoot / Engineer for hdd replacement and/or install/decom.
Coordination : Telco activity, Regional Network/Server /Voice activity, CRS activity, cabling vendor.
Tracing for new install or decom & unused device together with Cabling vendor.
Activate new Lan point - at comm room patch panel level.
Voice related : trouble shoot network issue /not functioning as per BAU.
Travel to remote branch for site support.
Reconciliation Activity : Physical activity for Tech Room/Tapes & Hdd.
Daily Health Check report.
Project Activity Support.