Technical Support Expert

3 days ago


Queenstown, Singapore Maritime Singapore Connect Full time

**StormGeo Pte Ltd**
- About the job
- As Technical Support Expert in StormGeo, you will work on all those support cases going beyond normal problems. The overall responsibility for the Technical Support Expert is to solve technical problems with our software installations that are beyond the normal scope. Once solved, the root cause and steps to resolve the problem need to be documented in our knowledge base for future similar cases. At StormGeo, the Technical Support Expert work is integrated into the Operations department, and creates business value through efficient case handling at high service levels.
- You will report to the Technical Support Team Leader APAC and you will be based in our Singapore office.
- You will:
- Take over cases escalated from Technical Support Specialists finding solutions and communicate with end users
- Document case & resolution in a knowledge base article
- Maintain knowledge base and other material for training of Technical Support teams
- Provide input to Product Management & Development for product improvement

**Job Requirement**
Who you are
We’re looking for a Technical Support Expert who will work passionate and efficient on problem solving for technical issues. As a person, you’re keen on digging deep into a technical problem to solve it. While you are the single contact to our clients when working on their case, you enjoy to connect with our developers, product management and the other technical support colleagues to find solutions as a team. Sharing knowledge to increase efficiency is something you believe in. You will support sharing actively by creating and editing articles for our knowledge base.

What do you know?
We believe you have Technical Support experience in an international environment within a matrix organization. You have completed your education/job training in nautical and/or IT. If you have previous experience as a field engineer or working onboard ships, this is a plus. Same goes for knowledge in Microsoft SQL server management and programming skills. You are fluent in English - written and oral - other languages are a plus.
What’s in it for you
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on StormGeo’s future success.

**More Information**

**Job Id**
- EFNFOAXEI4032GSLSJX8**Job Function**
- Others**Employment Type**
- Full Time**Position Level**
- Executive**Min. Education**
- Diploma**Min. Experience**
- 3yrs**Location**
- Kent Ridge**No of Vacancies**
- 1



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