Business Operations Analyst

**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Job Description** What you get to do in this role**:

- Be the go-to expert for Global Talent data processes and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Talent Activation & Growth, and HR Business Partners
- Manage master data in our core systems such as Workday, Jobvite, and Service Now platform
- Collaborates with cross functional business and IT teams to capture business requirements and translate them into processes and system solutions
- Documents implementation considerations, workflows, process maps, etc. as required.
- Develops UAT strategy and execution to cover testing, defect resolution and triaging
- Maintain standardized data definitions and globally streamlined data entry procedures
- Works with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing solutions.
- Utilize strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation.
- Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions and documenting outcomes.
- Develop and maintain simple to complex reports, utilizing Workday Report Writer, as well as other organizational tools and available technologies
- Lead the preparation and delivery of complex HR reports, ensuring alignment across deliverables, and adherence to overall global reporting strategy
- Create and maintain standardized real-time dashboards displaying key metrics and insights for HR and business leaders in a visually appealing manner

**Qualifications** To be successful in this role you have**:

- Minimum 1 year Workday and/or ServiceNow Experience (or Similar SaaS technology)
- Strong experience with maintaining HR data processes that are built to scale
- Highly data-driven, analytical mindset and great attention to detail
- Passion for data integrity
- What it takes to produce outcomes - technically astute, a solid communicator, intellectually curious, and a fast learner
- Strong experience with MS Excel

JV20
- **Additional Information** Work Personas**

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

**Equal Opportunity Employer**

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

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