Operations Manager
3 days ago
Job Descriptions
- Lead a team of Infra Engineers to perform managed service for entire IT Infrastructure
- Lead a team of Desktop Engineers to provide first level support and technical problem solving for non-IT end users
- Monitoring and Incident Manage the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues
- Ability to engage organization’s management
- Set guidelines, policies and procedures and drive the execution
- Able to manage multiple deadlines - self-starter, able to prioritize appropriately
- Proficient in managing onsite as well as remote teams, as well as coordinating and communicating customer requirements
- Be proactive in highlighting potential issues or service improvement
- Provide supporting documentation, reports, and other information to management
- Expected to work during off-peak hours on system/maintenance activities Be a mentor to juniors
- High-level understanding of various complementing technologies including Systems, Network, Security, Databases, Monitoring, Patch management, High Availability, Business Continuity, and Automation
- Preferably having technical background in EUC and server management
- 5 - 7 years of working experience in IT, out of which at least 3 years in a team management role
- Possess excellent client service skills
- Positive, resourceful, creative and detail-oriented
- Passionate toward new and existing technologies
- Be effective in interpersonal communication and problem solving
- Sharp technical, analytical, and holistic problem-solving abilities
- Independent, accountable, and take ownership
- Singapore Citizen Only
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