User Service Management Strategy Analyst, Platform Trust

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About TikTok LIVE
TikTok LIVE enables Creators to create compelling live content and enable real-time interactions with users. We provide users with a unique content experience while enabling Creators to provide more direct users interaction and deeper engagement with their fans. The PTE Service Strategy team at TikTok LIVE is in charge of creating the workflows and scaled operations that enable seamless customer experience operations.

**Responsibilities**:
**1. Data Monitoring and Analysis**: Track key metrics of customer service operations in real-time through data analysis and monitoring mechanisms, promptly identify anomalies, and conduct in-depth root cause analysis. Perform deep dives into customer service data to identify potential business issues and propose actionable improvement recommendations.
**2. Anomaly Alerting and Handling**: Design and establish efficient anomaly alerting mechanisms to ensure quick response and effective actions when business anomalies occur. Continuously optimize alerting rules and processes to enhance the accuracy and timeliness of the alerting system.
**3. Indicator System Construction and Optimization**: Develop and refine the indicator system for customer service operations to ensure metrics comprehensively and accurately reflect business performance. Regularly evaluate the rationality of the indicator system and dynamically adjust and optimize it based on business needs.
**4. Data Reporting and Visualization**: Use data visualization tools to create intuitive and easy-to-understand reports and dashboards, enabling business teams to quickly interpret data.

**Qualifications**:
**Minimum Qualifications**:
1. Bachelor's degree or above
2. Min 3 years of experience in data analysis, business monitoring, or related fields. Experience in customer service operations is preferred.
3. Proficient in data analysis tools, capable of handling complex data processing and creating data reports.
4. Strong logical thinking and problem-solving skills, with the ability to identify business issues from data and propose solutions.
5. Excellent communication skills, able to collaborate with cross-functional teams and drive the implementation of data analysis outcomes.
**Preferred Qualifications**:
1. Prior experience in building indicator systems and anomaly monitoring mechanisms
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.