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Director, Logistics

3 weeks ago

Singapore foodpanda Full time

**Company Description**
foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017.

In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 18 markets in both regions.

This role will be based in Singapore and will report to the Managing Director.

**About the job**:
As our **Director, Logistics**, you will be responsible for setting up and optimizing processes, while running the day to day operations of the business:
**Responsibilities**:

- You will be empowered with full responsibility of the logistics of the business, leading a team of Logistics professionals as well as overseeing our rider partners
- Lead our logistics strategy - Challenge the status quo and find innovative ways to improve the logistics and operations ecosystem
- Full ownership of the logistics P&L
- Continuously optimize the structure of the Logistics department and manage it for maximum cooperation and productivity
- Own and Analyze KPIs to improve the delivery setup and overall operational performance, and take customer experience to the next level
- Scale and maintain our rider fleet - Ensure a constant and adequate inflow of rider supply and focus on rider retention, community and engagement
- Understand the value of competitive intelligence by proactively tracking the logistics and eCommerce industries to stay ahead of the curve in competitiveness and innovation
- Lead the optimization of processes and staffing for our Asia-Pacific Shared Service Centre in Malaysia to have a positive impact in riders’ day to day work
- Digitalize and automate internal processes in all the logistics verticals
- Work closely with relevant APAC teams on best practices and manage product rollouts locally, ensuring measurable impact and little to no friction for the end users (riders)
- Using a bottom up approach, continuously discover improvement opportunities and solutioning with clear business impact for the product to solve in the long term, while crafting short/mid-term workarounds
- Support other departments with operational guidance and resources

**Qualifications**
- Bachelor’s or Master’s degree in computer science, mathematics, engineering, economics, or any other quantitative field (STEM)
- You have at least 5 years of work experience in operations or a high growth start-up
- You have strong leadership and communication skills, work independently and are reliable
- You are process-oriented and data-driven
- You have strong analytical skills, ability to extract & analyze data, and presenting concise and actionable insights; SQL experience is a plus
- You have a depth of knowledge of the internet and e-commerce sectors
- You are driven and ambitious
- You are proactive and can lead projects independently, end-to-end
- You are highly proficient in spoken and written English
- Experience working in high-volume fast-paced environment is preferred
- You are confident and comfortable with questioning the status quo when needed
- You are dynamic and adaptable to a fast-paced environment

**Additional Information**
- Challenging and fulfilling steep learning curve
- Vibrant, dynamic & international workplace
- Periodic fun & engaging company events & team activities
- Competitive medical insurance and flexible benefits
- Tasty Thursday
- Birthday Leave
- Work Anniversar(ies) Leave
- Opportunity to be a value-adding contributor to a fast-growing global company and industry