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Barista - Store Supervisor

2 weeks ago

Singapore CHAPAYOM SINGAPORE PTE. LTD. Full time

The responsibilities of the Barista Supervisor is to:

- Ensure that proper security procedures are in place to protect employees, guests and the company's assets.
- Manage shifts while upholding standards, product quality and cleanliness.
- Investigate and resolve complaints concerning quality and service.
- Ensure positive guest service in all areas.
- Possess barista experience and provide barista training to staff.
- Manage daily operations of the outlet and maintains quality standard of services, formulates standard operating procedures and training manuals.
- Perform daily inventory check to ensure maintenance of stocks.
- Correct any operational inconsistency, orders and maintains acceptable par stock level.

To achieve the above, the daily roles that the Barista Supervisor need to perform will include:

- Coach the team for service performance
- Conduct orientation and training
- Coordinate food and beverage service
- Develop a work team
- Execute crisis management plan
- Implement site/outlet and equipment maintenance plans
- Maintain displays
- Maintain inventories
- Manage operations for service excellence
- Manage productivity improvement
- Manage quality system and processes
- Manage service performance
- Manage workplace safety and health system
- Prepare and serve hot beverages
- Provide quality control for service
- Provide speciality coffee service
- Solve problems and make decisions at managerial level
- Supervise bar service
- Supervise, motivate and empower staff