Policy Product Consultant, Global Customer Care

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
Minimum qualifications:

- Bachelor's degree or equivalent practical experience.
- 3 years of experience in a customer/stakeholder facing role (e.g., sales, consulting, advisory, technical support, product specialism, management).

Preferred qualifications:

- 2 years of experience in an online advertising role.
- Experience with the ad serving industry and internet technologies.
- Experience with program management (e.g., managing multiple projects, managing stakeholder relationships).
- Ability to work in a diverse environment with people from all backgrounds.
- Excellent communication, organization, customer service, problem-solving, and analytical skills.

**About the job**:
gTech Global Customer Care (gGCC) is a solution-generating effort that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

The gTech Customer Experience (gCare) team in Google supports sales teams, advertisers and products that enhance business potential. As a Policy Product Consultant, you will work with advertisers and the global sales teams to manage technical troubleshooting for advertising policy product-related issues. In this role you will become a product expert, managing troubleshooting tasks and developing scalable solutions that serve our growing customer base.

As a Policy Product Consultant, you will help our sales teams and advertisers troubleshoot and work with Sales, Legal (Trust and Safety), Product, and Engineering teams within Google to develop better tools and services to improve our products.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

**Responsibilities**:

- Build product expertise to deliver on customer service level agreements and manage user cases and escalations.
- Drive inclusive team culture.
- Manage relationships with key stakeholders across internal teams. Collaborate with, and influence, global partners and teams.
- Lead objectives and key results, drive product and process improvements, and provide insights for business planning.
- Manage resources for the customers and key stakeholders.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.