Head of Customer Success, Apac

2 days ago

Singapore Smartly.io Full time

This is an exciting opportunity to build and lead the Customer Success team in APAC, based in Singapore, with the ability to travel across APAC's different regions.

The Head of Customer Success is responsible for leading and managing the Customer Success team in Singapore and Sydney and owning the revenue for their region. As the Head, you will represent Smartly.io across all verticals, you will also collaborate closely with our platform partners and further develop a strong relationship with them. You enjoy being close to customers and to the product.

You're a Subject Matter Expert of Smartly's platform and our partner's tools including but not limited to Facebook, Pinterest, TikTok and Snapchat.

Most importantly, you're dedicated to leading a team of talented CS professionals by providing strategic guidance, helping them grow accounts, and transferring product knowledge.

**As a Head of Customer Success at Smartly.io, you will**
- Lead a team of CSA’s, CSM’s and CP’s accountable for our revenue and relationships of all customers within the region.
- Support team members to deepen relationships with customers, ensure customer satisfaction and build strategic partnerships with them.
- Drive market growth and strategic partnership efforts with full accountability to deliver revenue.
- Collaborate with the Sales team locally to support expansion and onboarding of new customers.
- Work closely with our social advertising partners to grow the market and find new opportunities.
- Increase product adoption, champion product improvements and help drive them to launch, together with our product management, product marketing and engineering teams
- Embody the Smartly.io values and play a lead role to ensure the culture engages employees, resonates locally and is consistent globally.

**We're definitely looking for you, if you have**
- 5+ years of experience in account management/customer success/sales roles
- 2+ years management experience preferred.
- Subject Matter Expert on Smartly and social platform native tools.
- Experience working cross functions with sales, product and customer success.
- Experience in high growth, fast paced environment
- Strong communication skills
- Ability to work both as a manager and as a hands-on contributor.
- Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical.

LI-NH1 #LI-hybrid

**Meet Smartly.io**:
Bringing brands and people together smartly. We are building a platform that combines media buying, creative, and data to automate every step of digital advertising.

We manage 4B€ in ad spend and serve more than 700 brands worldwide, including eBay, Uber and TechStyle. Our technology liberates marketers from manual work and allows them to focus on what matters.

As a fast-paced growth company, Smartly.io offers opportunities to maximize your learning and amplify your impact. With colleagues from 62 nationalities, you'll work in a collaborative and inclusive environment built on a culture of trust, transparency, and feedback. Join our global team of over 800 Smartlies in reshaping the future of marketing. Learn more at smartly.io/careers and smartly.io/our-leadership-and-culture.

We are a hybrid workplace where Smartlies have the flexibility to work at the office, from home, or a bit of both. We also offer programs for short-term remote work globally.

We are currently running fully remote recruitment processes due to the global pandemic. Read more here.

**Reasonable accommodation for people with disabilities**:

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