Field Application Engineer

1 week ago

Singapore TAHLIA WATERS HR CONSULTING LLP Full time

**The Role**:

- Lead and supervise a team of other Field Application Engineers across Asia Pacific (APAC) region.
- Communicate clearly with international customers in verbal and written English and Mandarin languages.
- Work with escalation points with the global Technical Support team to drive the resolution of complex issues.
- Provide technical support and onboarding to Company’s Ecosystem partners, enabling them to effectively utilise the platform and services.
- RMA products investigation for Company’s products across APAC.
- Design, specify and provide smart lighting controls design solution, meeting client expectations and adhering to company standards.
- Collaborate with APAC Sales team to ensure smooth customer journey from Sales team to Design.
- Specify Company’s wireless lighting control solutions to projects in the market.Work with global Specification Success team as a regional advocate for specifiers in APAC region.

**What Do You Need to Have?**
- He/she must possess at least 5 years’ of technical expertise and experience in lighting and lighting controls such as DALI, KNX or DMX is added advantage.
- Proficient in providing hands-on demonstrations and explaining technical and functional details of lighting control systems.
- Proficient in handling and troubleshooting electrical products.
- Experience with AutoCAD, Microsoft Office, Microsoft Teams and Sharepoint.
- Previous lighting or lighting control system project experience from design stage to installation stage. Prior working experience with electrical contractors and system integrators is a plus.
- Excellent time management skills and ability to independently multi-task and prioritize work.Attention to detail and technical problem-solving skills.

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