Director - Loss Adjusting

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EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony, into a recognized global leader in engineering failure analysis, origin-and-cause investigations, environmental consulting, laboratory testing and specialty consulting. Our forensic investigation, engineering and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts®. Each of our more than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and commitment to professional integrity. Together, our diverse backgrounds and collective insights empower clients to make better-informed business decisions. EFI’s combination of global solutions and local expertise has earned the firm a reputation for delivering timely responses that consistently meet our clients’ expectations—anytime, anywhere. Click here to learn more about EFI Global.

To lead claims function and manage a team of adjusters. This includes conducting full lifecycle analysis of claims, physical site visits, general marketing, business development amongst clients etc.

**Main duties and responsibilities**:

- Leading the development and implementation of claims strategy, ensuring optimisation of claims operations to minimise costs and maximise service levels;
- Coaching, developing and motivating team members to ensure delivery of the required standards;
- Manages an appropriate file/ claims load of more complex claims and seeks to achieve a high standard of professional work at all times;
- Examines insurance policies and other documents to determine coverage;
- Undertakes site visits, inspecting damage/ loss where necessary;
- Negotiates claims settlements in line with client contracts;
- Responds to Insureds, Carriers & Brokers in a timely manner within Sedgwick’s KPI;
- To render technical advice as and when needed by management/ team members;
- To assist the company in business development and marketing as assigned;
- To assist in establishing policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements;
- To assist management in establishing business plan with goals and objectives for the partnership;
- Provides support, guidance, leadership and motivation to promote maximum performance;
- To drive SLAs and KPIs and achieve key target performance;
- Ensure technical accuracy of the highest standard and produce reports of the highest quality;
- Performs other duties as assigned;
- Supports the organization's quality program(s).

**Education/ Qualification**:
Minimum bachelor degree or holds insurance certifications

(i.e ANZIIF, AICLA etc).

**Years of experience**:
Minimum 10 years of experience in a similar position is essential, ideally from a business operating in similar markets.

**Skill/ Knowledge**:

- Understanding of the insurance industry is required.
- Positive attitude, self motivated and team player.
- Possess strong analytical and critical thinking skills.
- Good time management skills in order to efficiently handle multiple caseload.
- Strong attention to details for reviewing documents and policies.
- Excellent communication skills, both verbal and written in English, and able to communicate with all walks of life.
- Strong work ethic and time management skills in order to efficiently handle a large caseload.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace