Guest Relations Officer

3 days ago


Novena, Singapore HOTEL ROYAL LIMITED Full time

**JOB SCOPE**

Guest Relations Officer will assist the Front Office Manager in providing good customer service to guests and walk in guests.

**JOB RESPONSIBILITIES**
- Attend to guests enquiries, complaints and follow up on the complaints made by guests.
- Assist in attending to guests check in and check out as and when needed when there is a shortage of manpower for the Front Desk Reception Officer.
- Escort guests to their allocated guest rooms and show them the amenities in the room.
- Periodically check lobby elevators, door and front driveway to ensure it is not overcrowded.
- Assist in the billing of guests invoices.
- Ensure that Bell hops and Doorman are available to attend to transfer the luggage of the guests from their hotel rooms to the Front Desk Counter to carry out their check out registration.
- Perform other ad-hoc duty as assigned by HOD.

**JOB REQUIREMENTS**
- Possess a Certificate in Hotel Accommodation from SHATEC or any private training institute.
- At least two (2) years of relevant working experiences in the hospitality industry.
- Customer oriented and with good working attitude.
- Able to work independently and as well as a team.
- No quota for foreigner.

**OTHER INFORMATION**
- Yearly increment
- Annual Wage Supplement
- Incentives such as 2nd Tier Payment, Long Service Award and Extra Mile Award etc
- Outpatient medical benefits
- Dental benefits

**ABOUT US**

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices.

**Job Types**: Full-time, Permanent

**Salary**: $1,700.00 - $2,600.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Employee discount
- Health insurance
- Parental leave
- Professional development
- Promotion to permanent employee

Schedule:

- Day shift
- Early shift
- Holidays
- Late shift
- Monday to Friday
- Night shift
- Shift system
- Weekend availability

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus

Work Location: In person



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