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(Entry-level) Customer Support Associate

3 weeks ago

Central Singapore NCA Company Full time

**About Us**
We are a family-oriented organization that values mentorship, work-life balance, and professional growth. With competitive salaries and a culture that avoids overtime, we offer a supportive environment to help you shape your career path.

As a Customer Support Associate, you will:

- Address customer inquiries and provide timely solutions.
- Educate customers on product features and services.
- Log and document customer interactions accurately.
- Assist in resolving complaints and providing feedback to improve services.
- Maintain a positive and empathetic approach to customer interactions.
- Work closely with other teams to ensure customer satisfaction.
- Stay updated on company products and services.

**Requirements**:

- Local diploma Bachelor’s degree from a local university or in a related field.
- Strong communication and active listening skills.
- Ability to multitask and manage time effectively.
- Customer-focused attitude with problem-solving capabilities.
- Basic knowledge of CRM systems is an advantage.
- Willingness to learn and grow in a professional setting.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: $3,400.00 - $5,600.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Flexible schedule
- Professional development
- Promotion to permanent employee

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary
- Attendance bonus
- Performance bonus
- Yearly bonus

Work Location: In person