Store Supervisor

2 weeks ago

Singapore BY INVITE ONLY LLP Full time

**At By Invite Only, we strive to give our customers the freedom to express their identity and style with the peace of mind that our pieces are safe for the skin.
We’re looking for a fun, outgoing and responsible individual to join our team We put priority in giving our customers an enjoyable shopping experience and if you take pride in being helpful and delivering above customer service, we’d love for you to apply.

You will play a key role in overseeing and ensuring the smooth and efficient operation of multiple stores. You will be responsible for supervising and guiding a team of employees, managing inventory, monitoring and achieving sales targets and delivering exceptional customer service. Your ability to effectively manage multiple stores, drive performance and foster a collaborative team environment will contribute to the success of our stores.

This position is going to be based at our retail stores islandwide.

Scope of Work:

- Greet and welcome customers as they enter the stores, creating a friendly and inviting atmosphere
- Assist to style customers in our latest pieces and provide recommendations based on their needs
- Maintain a comprehensive understanding of our product range
- Process sales transaction with a high level of accuracy
- Assist with after sales service such as returns or exchanges
- Monitor inventory levels and communicate with Operations Team to replenish stocks when necessary
- Maintain a clean and organised sales floor, including restocking merchandise, tidying shelves, and arranging displays
- Process online order collections when required
- Encourage customer loyalty by delivering outstanding service and building strong relationships with them
- Supervise, train and motivate a team of store employees, ensuring a positive work environment
- Provide ongoing coaching, feedback and performance evaluations to team members to enhance their productivity and development
- Plan and manage team schedule to ensure adequate staffing levels to meet operational needs
- Resolve customer complaints or concerns in a professional and satisfactory manner
- Monitor sales performance and key performance indicators (KPIs) of team members to identify areas for improvement
- Assist in implementing strategies to drive sales, increase revenue and meet or exceed sales target
- Process staff purchase when required
- Support the recruitment and training of team members
- Assist management team in creating and enforcing SOPs
- Support any duties or responsibilities assigned

**Requirements**:

- Preferably Nitec, Diploma or Bachelor Degree in Retail Management or a relevant field
- At least 8 years of retail experience with 3 years of supervisory experience
- Possess Leadership skills with the ability to inspire and motivate
- Excellent communication skills with the ability to build strong relationships and collaborate with cross functional teams
- Demonstrated ability to analyse sales data, identify trends and develop strategies to drive performance
- Flexibility to travel between store locations
- Display exceptional multitasking abilities, managing multiple projects simultaneously
- Take initiative, showing resourcefulness and a sense of urgency to meet deadlines
- Show meticulous attention to detail and follow-through on projects
- Able to work independently as well as collaboratively
- Have a can-do attitude and is a problem solver
- Passion for fashion and jewellery

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