Sales and Operations Specialist

Do you regard yourself as a problem-solver?
Do you see yourself as someone who enjoys interacting with international customers?Do you hold yourself to high standards and always seek to minimise making mistakes?
Do you enjoy working hard and learning alongside a team?

**1. About you**

We are looking for a multi-skilled person who fulfils the description below**:

- Mandarin and English-speaking**: We welcome all ethnicities, though basic Mandarin and English (conversational and written) is necessary to communicate with our suppliers, partners and customers**:

- Professional problem solver**: As a sales and operations specialist, the team relies on you to serve our customers, and to ensure that customers get the product they ordered. Problems may arise anywhere from ordering the wrong fabrics to delayed shipments. While we may have developed standard procedures for some scenarios, you must also be interested to think of ideas to solve new problems that come up**:

- Accountable**:There are many operational issues that can come up and mistakes that could happen, and we don’t have a culture of blaming each other. When such issues occur, you will not shy away from admitting your mistake, and you will fix the problem immediately without any reminders**:

- Detail-oriented**: Each order requires a 10-step fulfilment process. In the process, you will work with various partners. As a Sales and Operations Specialist, you’ll ensure that every step is executed correctly and hold our partners accountable to produce and deliver the orders timely**:

- Team-oriented**: You will work with the director and another operations team member closely, and we are looking for team players who look after one another
**2. Requirements**
- Paper qualifications aren’t important, so it doesn’t matter if you have a NITEC, Diploma, Degree, or PhD
- Enjoys engaging customers in fluent English
- Ideally 1-2 years of retail and operations-related experiences
- Passion in fashion and menswear is a bonus
- Working hours are Monday to Friday (930am to 7pm) with 1 weekday off (to be confirmed), and Saturday from 10am-6pm; total 5 days a week
**3. Roles & Responsibilities**
- Manage customer orders from end to end, and this includes recommending them suitable fabric and designs, taking accurate measurements and recording them on our system, prepare an invoice for them, ironing their clothes if need be, and liaising with them about their order
- Manage production, partners, and implementing quality control
- Manage fabrics and supplies inventory
- Test and improve existing processes

For you to be able to manage these responsibilities well, we have a developed a 2-month training programme for you. This is an outline of what you can expect:

- **Weeks 1-2**:_
- Be put through the customer journey
- Introduction to the different product lines and designs we offer
- Learn about the different types of fabrics, and the various fabric suppliers that we work with
- Learn about the nuances of fabric buying and our inventory tracking process
- Learn about various considerations in the order form preparation
- Review common mistakes that could be made during order form preparation_
- **Weeks 3-4**:_
- Be introduced to our production partners, and learn their unique work flows
- Deep dive into the existing processes that we use to ensure timely and accurate order fulfilment
- Learn about our quality control framework so that you can conduct styles and measurements checks of all clothes, to ensure our standards are upheld_
- **Weeks 5-6**:_
- Learning how to use the software to arrange international delivery
- Learning our basic customer success framework which will help prepare you to respond to customers’ order-related enquiries_
- **Weeks 7-8**:_
- A review of what was taught to you from week 1 to 6 will be done, to see what areas you’d need more guidance with
- You will make a list of processes that require improvement, after which we will discuss which is worth working on first_
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**4. Your Growth Roadmap**

If you can manage your main responsibilities well, you will be groomed and promoted to:

- Manage in-store retail operations entirely
- Be the main point of contact for our factories, production partners and suppliers
- Take control of the end-to-end operational lifecycle of all ongoing orders
- Review existing processes, identify gaps and implement corrective measures
- Implement process improvement initiatives that would increase operational efficiency
- Make data-driven decisions in inventory and operations management by using our analytics data
**5. Salary and Benefits**
- Attractive tiered commission on top of basic salary of $2,400, additional $500-$600 monthly sales commission is achievable
- Additional quarterly bonus if stretch sales target are hit
- Complimentary custom shirts and pants (total 4 pieces) per year
- Staff discounts

**Heads up**:
We'll only reach out to shortlisted applicants to complete a short questionnaire