Head of Coo Office in Isap

2 weeks ago

Singapore Crédit Agricole CIB Full time

Description du poste

**Summary of the position**:
**Main responsibilities**:

- Supervise and oversee COO Office teams in ISAP.
- Main activities of his teams are:

- IT Operational Controls (for IT Permanent Controls)
- Budget Management and Finance
- Operational Support & Services including premises
- Security, SLA and BCP
- Sourcing Global Coordination
- Sourcing Management (mainly for external contract hiring/renewal) and global strategy
- Procurement
- Communication (internal and external)
- Contribute to and supervise the production of all strategic documents
- Be part of the management committee of ISAP, co work with all members
- Contribute to the transformation plan of ISAP and IOS (design and roll out)

**Activities**

**Main duties details**:
**Supervise and oversee COO Office teams & activities in ISAP**:

- Ensure all the activities under the teams’ responsibilities are performed on schedule, within quality standards and cost effectively.
- Continuously monitor the satisfaction level of his internal customers and put efforts to improve it.
- Talent management for his teams.
- Make sure all the staff of his teams observe and respect Credit Agricole CIB code of conduct.
- Ensure all the rules, guidelines & processes are properly documented and updated.
- Manage changes, whenever/wherever applicable.
- Continuously put efforts for study & realization of continuous improvement, efficiency & innovation.

**Manage high level of issues between his teams and other parties**
- Coordination with Paris Office teams (RMC, TIM, COO).
- Coordination with other teams in ISAP and in SB Branch.
- Coordination with other teams in GIT Asia.
- Coordination with any other teams:

- External vendors, when needed.

**Legal and Regulatory Responsibilities**
- Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
- Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

**Secondary duties**:
Other duties may be assigned
- smart project for premises,
- review of the sourcing strategy, including junior strategy
- external branding communication,
- retention program, onboarding, employee experience, data IS and crunch
- service mindset enhancement,
- efficiency program
- communication with SG and APAC entities-
- Poste avec management
Oui
- Niveau d'étude minimum
Bac + 3 / L3
- Formation / Spécialisation
Bachelor and above in relevant discipline
- Niveau d'expérience minimum
11 ans et plus
- Entreprise Crédit Agricole CIB

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