Senior Client Advisor

_**Job Description**_:

- **Provide excellent and specialized customer service by creating emotionally enriched relationships with clients**:

- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
- **Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance**:

- Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
- **Create a long-term authentic bond with clients by making them feel the experience is truly about them.**:

- Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results.
- **SALES**_

**Achieve individual KPIs**:

- Sales targets
- Sales Per Transaction (SPT)
- Unit Per Transaction (UPT)
- Conversion rate
- Assist in daily sales and weekly sales reporting to head office (where necessary).
- **STORE APPEARANCE / VISUAL MERCHANDISING**_
- Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust

bags, shoes by name/SKU and in size order.
- Ensure new stocks are displayed and merchandised in a timely and attractive manner.
- **STOCK MANAGEMENT**_
- Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for

ease of access when serving customers
- Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss
- **CUSTOMER SERVICE & CRM**_
- Acquire new clients to Ferragamo database.
- Develop client relationships by providing clients regular updates.
- **PROFESSIONAL REQUIREMENTS**_
- Caring, authentic trusted Client Advisor: an intuitive sales associate with a passion for style;
- A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision;
- Courageous with ideas and innovative in your approach, always ready to grow and learn;
- Acting and thinking first of the client and their experience, you have an in-depth knowledge of the

desires, needs and expectations of luxury clients;
- Being a master at storytelling and at the art of asking engaging questions;
- Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients

**Job Types**: Full-time, Permanent

Pay: $2,600.00 - $3,000.00 per month

**Benefits**:

- Employee assistance programme
- Employee discount
- Professional development

Schedule:

- Monday to Friday
- Weekend availability

Supplemental Pay:

- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- Luxury Client Advisor: 2 years (required)

Work Location: In person