Apac Data Solutions Support Lead

**APAC Data Solutions Support Lead - SYDNEY**

**JOB DESCRIPTION**
**NeoXam Australia** is looking for an experienced and motivated Support Lead who will support our APAC clients, presales and services team, and working closely together with the R&D team. This role is based in **Sydney**. He / she will join an APAC team of experienced consultants and participate in support and optimisation of NeoXam solutions:

- NeoXam DataHub: the most comprehensive, efficient and customizable solution for centralized data management available on the market. The solution acts as a hub, a central repository and a user oriented data management tool for data used or produced by financial institutions.
- NeoXam IBOR: a uniquely independent and flexible Investment Book of Record, designed to provide

Asset Managers with a single, comprehensive, and robust source of continuously up-to-date positions,

valuations and forecasts, with increased quality, under multiple views.
- NeoXam Impress: an integrated solution for performance, attribution and reporting packs; flexible

calculation methodologies including Modified Dietz, Brinson-Fachler; customizable workflows & templates to generate reports in corporate color themes, based on graphics and content; GIPS

compliance. The solution could be standalone or connected to NeoXam Datahub & IBOR.

He / she will be responsible for APAC of NeoXam Follow the Sun offer and will manage a small support team with people located in different locations within APAC.

**RESPONSIBILITIES**
- Be the liaison of the software development teams located in the companies HQ in France, and to
manage APAC support
- Be with his/her team, the first technical point of contact for NeoXam’s clients in APAC and provide product support expertise.
- Be the technical support for the sales consultancy team in the sales phase, and to consultancy team during the project implementation phase.
- Managing the internal copies of the client environments
- Performing the first level of analysis: anomalies, technical evolutions, reproduction of problems
- Be responsible to solve client issues from the first analysis and reproduction to the development of a software fix in Java and the management of support tickets.
- Be responsible with the software support team to document Datahub knowledge and features from a software support point of view.
- Manage the day-to-day work of the APAC Support service (taking over new support tickets,
participating in conference calls, relationship with other teams )
- Manage performance optimisation request from Customer or Project in link with R&D team if required
- Lead Cloud discussion and customer migrations
- At a later stage, be responsible to develop and deliver fixed and enhancements in Java.
- Manage technical installation or upgrade of the solutions

**PROFILE**
- Engineering School, Degree / Master’s degree or equivalent.
- Minimum of 10 years of working experience with Financial software implementation and/or support and IT Projects in the banking / financial industry.
- Minimum of 2 years of team management experience
- Knowledgeable in: XML APIs, Webservices (SOAP/REST), Web Application servers
(Tomcat/JBoss/Webphere), Messaging, HMI SWING or SWT, OS (Unix and Windows), DBMS (Oracle, or SqlServe).
- Knowledgeable in development tools (Eclipse...) and the Scrum/Agile methodology.
- Knowledgeable in versioning tools like Git.
- Knowledgeable in Unix commands.
- Ability to do peer reviews and assess code.
- Ability to analyze, design and develop software with high operating constraints (robustness,
performance, etc.)
- Independent, with own initiative and good interpersonal skills and are concerned about the quality of service provided
- Proactive and a real team player
- Fluent in English.