Senior Technical Account Manager

1 week ago

Singapore RED HAT ASIA PACIFIC PTE LTD Full time

Red Hat is looking for an experienced, enterprise-level engineer to join us as a Maintenance Engineer in Singapore. In this role, you will serve as an on-site engineer who will provide hands-on Day 2 operational work on Red Hat OpenShift and Red Hat OpenStack.

You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications leading to resolution of such incidents.

You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements.

You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

**What you will do**:

- Incident Management, Troubleshooting, and Incident Resolution
Resolve issues, RCA and patch management
Escalation handling
Post-Mortem
- Proactive Monitoring and Health Checks
Setup monitoring, performance tuning and log management
- Security and CVE Management and Remediation
Vulnerability management, audit compliance
- Automation and Configuration Management
Ansible automation and system hardening
- Backup and Disaster Recovery
Backup configuration and restoration testing
- Capacity planning and scaling
Resource utilization review
- Optimization and Fine-Tuning
- Software Upgrades and Patch Management
Version upgrades and patch management

**What will you do**:

- 10+ years of experience working in customer support, development, or engineering
- Competent comprehension of enterprise architecture and strategic business drivers
- Ability to manage multiple issues and projects with a focus on detail
- Experience with or working knowledge of Red Hat Enterprise Linux (RHEL), Dockers, and Kubernetes, JBoss and other Red Hat Middleware, OpenShift and OpenStack
- Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

**The following are considered a plus**:

- Experience with system management, cloud, or server virtualization
- Bachelor's degree in a technology-related discipline, preferably computer science or engineering
- Red Hat Certified Engineer (RHCE) certification
- Prior experience working in a technical leadership or mentorship role
- Experience with training and presentation delivery
- Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes and IT automation (Red Hat Ansible Automation)
- Experience working in DevOps environments
- Software engineering background; experience with RPM-based Linux and Java technologies
- Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

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