Associate / Support Engineer

1 week ago

Singapore Netpoleon Solutions Singapore Full time

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc - a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

**Responsibilities**:

- ** Technical Documentation**: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance support team efficiency.
- **Collaboration with Internal Teams**: Collaborate with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
- ** Product Testing and Feedback**:Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
- ** Training and Onboarding**: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
- ** Continuous Learning**:Stay updated with the Company's product offerings, industry trends, and emerging technologies. Continuously enhance technical skills and knowledge through training, certifications, and self-study.
- ** Service Level Agreement (SLA) Compliance**: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

**Job Requirements**:

- ** Communication Skills**: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
- ** Customer Service Orientation**: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
- ** Teamwork and Collaboration**:The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
- ** Technical Documentation**: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
- ** Adaptability and Learning Agility**: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
- ** Service Level Agreement (SLA) Compliance**: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

**Other Information**:

- Working hours: 9am to 6pm, Monday to Friday_*_
- Standby Duties after office hours on rotating basis with team members
- Salary will commensurate with qualifications and experiences
- 13th month AWS / Variable bonus
- Security Awareness
- Defensive Security
- Offensive Security
- Support Engineer is suitable for individuals with a strong technical background and professional experience, aiming to transition into a new technical role _(i.e., Network Security Engineer)_ within another department at our Singapore office in the future.
- Associate Support Engineer is suitable for individuals with a strong technical foundation but limited professional experience. Recent graduates or those seeking to transition into a technical role are encouraged to apply.
- _Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year._

  • Technical Services Associate

    4 days ago

    Singapore The Chemical Engineer Full time

    About the PositionThe Technical Services Associate will provide technical support to various sections of the organization, including OSP, Technology Transfers, changeover cleaning and solvent recovery sections.Key Responsibilities:Provide technical support to OSP, Technology Transfers, changeover cleaning and solvent recovery sections.Design and conduct...

  • Process Engineer

    4 days ago

    Singapore The Chemical Engineer Full time

    Pfizer Singapore is recruiting permanent employees for manufacturing site expansion of Pfizer Asia Manufacturing Pte Ltd (PAMPL) in Singapore. Use Your Power for Purpose Whether you are involved in the design and development of manufacturing processes for products or supporting maintenance and reliability, engineering is crucial to ensuring that customers...

  • Engineering Support Associate

    5 days ago

    Singapore SIES PRODUCTS PTE. LTD. Full time

    SIES PRODUCTS PTE. LTD. is seeking a highly skilled Engineering Support Associate to join our team. As an Engineering Support Associate, you will provide technical support to our engineers, assisting with the design, analysis, and planning of structural engineering projects.Your key responsibilities will include:Preparing detailed designs and...

  • Engineering Support Associate

    23 hours ago

    Singapore StorageMart | MMS Full time

    About the Opportunity: StorageMart | MMS is seeking a skilled Engineering Support Associate to join our team. In this role, you will provide technical support to Process Engineers and contribute to the development and implementation of manufacturing processes.

  • Customer Support Associate

    13 hours ago

    Singapore This is an IT support group Full time

    We are seeking an experienced and skilled Customer Support Associate to join our team.About the RoleThis is a key position within our organization, responsible for providing administrative support to Sourcing Engineers. The ideal candidate will have strong communication skills, be able to work independently and as part of a team, and possess a high level of...

  • Engineering Associate

    8 hours ago

    Singapore GLOBALFOUNDRIES SINGAPORE PTE. LTD. Full time

    Job OverviewWe are looking for an experienced Engineering Associate to support our equipment operations in Singapore. As an Associate Engineer, you will play a critical role in maintaining and improving equipment readiness, ensuring production continuity, and driving quality improvements.Your key responsibilities will include performing scheduled preventive...

  • Clinical Support Associate

    5 days ago

    Singapore STROKE SUPPORT STATION Full time

    Job Title: Therapy Support Associate">STROKE SUPPORT STATION is seeking an experienced Therapy Support Associate to join our team. As a key member of our clinical team, you will play a vital role in supporting therapists before, during, and after therapy sessions.">Responsibilities">Carry out prescribed therapeutic exercises and activities as instructed by...

  • Engineering Support Associate

    21 hours ago

    Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    **Job Summary:**We are seeking an experienced Engineering Support Associate to join our team at MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD. The successful candidate will provide critical support in the planning, coordination and execution of engineering projects.Key Responsibilities:Assist in project planning, coordination and executionSupport project...

  • Production Engineering Expert

    4 days ago

    Singapore The Chemical Engineer Full time

    Pfizer Singapore is recruiting a Production Engineering Expert to support the expansion of their manufacturing site. In this role, you will develop and refine process formulations, methods, and controls to meet high-quality standards.Key Responsibilities:• Develop and refine process formulations, methods, and controls to meet high-quality standards.•...

  • Engineering Support Associate

    4 days ago

    Singapore LSL ENGINEERING PTE LTD Full time

    Job DescriptionLSL Engineering PTE LTD is seeking a highly skilled Engineering Support Associate to join our team. As an ACMV system specialist, you will be responsible for assisting in tender pricing of ACMV projects and alteration & additional work.You will serve as liaison between users and in-house contractors on all ACMV related systems, providing...

  • Engineering Support Associate

    5 days ago

    Singapore INDEX CAREER CONSULTANTS PTE. LTD. Full time

    About the Job:We are seeking an experienced and detail-oriented Engineering Support Associate to join our team at INDEX CAREER CONSULTANTS PTE. LTD.Key Responsibilities:Providing technical support to engineering teams in setting up test equipment for engineering and production purposes.Managing all Test & Backend Equipment sustaining, including bench...

  • Production Engineering Associate

    4 days ago

    Singapore This is an IT support group Full time

    We are seeking a highly motivated and detail-oriented Production Engineering Associate to assist with the maintenance and upkeep of our production equipment.

  • Therapy Support Associate

    2 days ago

    Singapore Stroke Support Station Full time

    Our Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment. Clinical Duties Carry out prescribed therapeutic...

  • Engineering Support Associate

    5 days ago

    Singapore ASE SINGAPORE PTE. LTD. Full time

    About the RoleWe are looking for a skilled Engineering Support Associate to join our team at ASE SINGAPORE PTE. LTD.Key Responsibilities:Verify Quality Control (QC) failed lots and dispose QC on-hold lots in a timely mannerPerform basic failure analysis on IC devices using various tools and techniquesGenerate daily, weekly, and monthly QC reports to ensure...

  • Therapy Support Associate

    3 weeks ago

    Singapore STROKE SUPPORT STATION Full time

    Roles & ResponsibilitiesOur Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment.Clinical DutiesCarry out...

  • Research and Development Scientist

    4 days ago

    Singapore The Chemical Engineer Full time

    Job SummaryWe are seeking a highly skilled Research and Development Scientist to join our team at The Chemical Engineer. In this role, you will be responsible for providing technical support to various sections of the organization.Main Responsibilities:Design and conduct laboratory scale experiments with minimal supervision to support plant operation and...

  • Engineering Support Associate

    4 hours ago

    Singapore ASE SINGAPORE PTE. LTD. Full time

    Job OverviewThe Engineering Support Associate - Test Equipment role involves providing technical assistance and support to engineering teams and manufacturing staff.Provide hands-on technical support and maintenance services for test equipment and related systems.Troubleshoot and resolve equipment-related issues in a timely manner to minimize...

  • Therapy Support Associate

    4 days ago

    Singapore This is an IT support group Full time

    Responsibilities: Assess clients' fitness levels, physical abilities and limitations through consultations and evaluations. Support and implement customised programs focused on improving strength, cardiovascular fitness and endurance, mobility and overall health. Adapt exercises and equipment usage to accommodate clients' needs (including physical, sensory...

  • Sales Support Associate

    5 days ago

    Singapore SYNERGEX ENGINEERING PTE. LTD. Full time

    About Us:Synergex Engineering Pte. Ltd. is seeking an experienced Sales Support Associate to join our team. As a Sales Support Associate, you will play a crucial role in assisting the Project Manager in preparing and issuing Sales Quotations, Delivery Orders, and Invoices to Clients upon Job Progress/Completion. You will be responsible for understanding...

  • Senior Associate Engineer/ Associate Engineer

    3 days ago

    Singapore Systems on Silicon Manufacturing Co. Pte. Ltd. Full time

    Position Detail - Senior Associate Engineer/ Associate Engineer- Posting Date : 12 Feb 2025 | Closing Date :13 May 2025_- About the job **SSMC**(Systems on Silicon Manufacturing Company Pte. Ltd.), is a Joint Venture between NXP and TSMC. We offer flexible and cost effective semiconductor fabrication solutions by maintaining fully equipped SMIF cleanroom...