Avp, Client Service Specialist

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

We are currently seeking a high calibre professional to join our team as an **AVP, Client Service Specialist.**

**Principal Responsibilities**
- Accountable for delivering Client Service excellence by effectively managing any risks and issues
- Analysing clients’ activities and providing advice and recommendations to clients
- Identify and introduce service improvements to improve the overall client experience
- Resolves client service issues and challenges as the final escalation point.
- Identify opportunities to streamline processes, eliminate redundancy, increase revenue, and strengthen relationships
- Cross selling of GPS products and providing superior service support for all GPS solutions
- Keep abreast of external factors influencing international business e.g., economic, cultural, geographical, procedural, and regulatory requirements

Requirements

**Requirements**:

- Minimum of 3 years working in the banking industry
- In-depth knowledge of industry standards related to all Payment Solutions and Cash Management products and services
- Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering
- Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues
- Proven ability to deliver creative and flexible customer solutions
- Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues
- Ability to interact with business customers at all levels
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
- Excellent time management, planning and communication skills
- Strong analytical and problem-solving
- Experience of working in an International Global Banking environment is ideal
- Broad based knowledge of HSBC Group companies will be desirable
- Bachelor’s degree in business, related field or equivalent work experience would be preferred

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.