Retail Associate

4 days ago

Singapore CLICKGAMING PTE. LTD. Full time

**About us**
TTRacing is the market leader in the gaming ergonomic industry in Asia. We provide our users with the ultimate comfort during long hours of gaming, with a focus on enhancing productivity and performance. We believe that our users are the future leaders of the world, and we are committed to supporting them in their journeys.
We have established ourselves as the go-to gaming ergonomic brand with a presence in Malaysia, Singapore, Philippines, Thailand, and expanding to other countries. We are committed to expanding our reach and becoming a global leader in the gaming ergonomic industry.
Joining TTRacing means being part of a dynamic and innovative team committed to enhancing the gaming experience for users around the world. We offer exciting career opportunities and a supportive work environment that fosters growth and development. Join us on our mission to shape the future of the gaming ergonomic industry and support the leaders of tomorrow.

**About the role**
A Retail Associate, also known as a Sales Associate or Retail Salesperson, is a front-line employee in a retail setting. Their primary role is to provide excellent customer service, assist customers with their purchasing needs, and contribute to the overall sales and operations of the store. The specific job responsibilities may include:
Customer Service: Greeting customers, identifying their needs, and providing personalized assistance. Assisting customers in finding products, offering product recommendations, and answering inquiries. Providing friendly and knowledgeable service to enhance the overall customer experience.

Sales Support: Actively engaging with customers to understand their preferences and guide them towards suitable products. Promoting sales by effectively communicating product features, benefits, and promotions. Upselling or cross-selling products to maximize sales opportunities.

Product Knowledge: Developing a comprehensive understanding of the products or services offered by the store. Staying updated on product features, specifications, and pricing. Providing accurate information to customers and addressing any product-related inquiries.

Merchandising and Inventory: Maintaining proper product displays, organizing shelves, and ensuring merchandise is adequately stocked and visually appealing. Monitoring inventory levels, restocking shelves as needed, and promptly notifying supervisors of any stock shortages or discrepancies.

Store Maintenance: Keeping the store clean, organized, and visually appealing. Ensuring shelves, displays, and product areas are tidy and well-maintained. Assisting with opening and closing procedures, such as store setup, cleaning, and securing the premises.

Customer Service Recovery: Handling customer complaints or concerns with empathy and professionalism. Resolving issues to the customer's satisfaction or escalating complex problems to supervisors. Turning potentially negative experiences into positive ones through effective communication and problem-solving.

**JOB REQUIREMENT**
Education and Experience: A high school diploma or equivalent is typically required for a Retail Associate position. Previous experience in customer service or retail is beneficial but not always mandatory, as on-the-job training is often provided.

Customer Service Skills: Strong interpersonal and communication skills to engage with customers and provide excellent service. Active listening, patience, and the ability to address customer needs and concerns effectively.

Sales Ability: Basic sales skills to promote products, identify customer needs, and close sales. Confidence in engaging with customers, persuasiveness, and the ability to handle objections are advantageous.

Cash Handling: Basic math skills and accuracy in processing transactions and handling cash. Familiarity with point-of-sale (POS) systems is a plus.
Product Knowledge: Willingness to learn about products, their features, and benefits. Ability to convey product information accurately to customers and provide recommendations based on customer needs.

Teamwork and Adaptability: Ability to work effectively as part of a team, supporting colleagues and maintaining a positive work environment. Flexibility to adapt to changing tasks, priorities, and store operations.

Time Management and Multitasking: Strong organizational skills to manage multiple tasks, prioritize responsibilities, and handle a fast-paced retail environment.

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