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Frontend Collector Executive

2 weeks ago

Singapore Maybank Singapore Full time

**JOB DESCRIPTION**
As part of the loan collection & recovery teams, you will be responsible for handling outbound phone calls and negotiating payment with customers. You will need to achieve collection target set and follow up on arrears. You will respond to customers' enquiries on their accounts and finance charges. You will be responsible to monitor collection status and process, handle and investigate cases for efficient collection activities. You will also manage delinquent accounts with agreed KPI and aligned to the overall collection goals.

**JOB RESPONSIBILITIES**
As part of the loan collection & recovery teams, you will be responsible for handling outbound phone calls and negotiating payment with customers. You will need to achieve collection target set and follow up on arrears. You will respond to customers' enquiries on their accounts and finance charges. You will be responsible to monitor collection status and process, handle and investigate cases for efficient collection activities. You will also manage delinquent accounts with agreed KPI and aligned to the overall collection goals.

**JOB SKILLS**
monitor-collection
Customer-Service

**JOB REQUIREMENTS**
- Diploma or Degree holders, ideally with some years of relevant experience
- Meticulous, attention to details and fast learner
- Positive attitude, confident, self-motivated & result oriented
- Able to thrive well in a fast paced environment
- Good team player