Elite Leaders in Training

**About us**
Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety of roles in your daily job and will be empowered to make a difference. You will be part of a multi-skilled, multi-talented, collaborative and action-oriented team to deliver the SMART experience, providing everything our guests need and nothing they don’t.

**Your day to day**
Elite Leaders In Training (ELITs) are the key point of contact for our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.

**Financial Returns**
- To assist the Duty Managers in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes
- Handling Guest check out and billing in an efficient, friendly and hassle-free manner

**Guest Experience**
- Check Guests In - Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys
- Check Guests Out - Print and confirm details of payment and bill for guests upon check out
- Answer any guests enquires practically and simply in adherence to brand standards
- Handle guests' complaints appropriately adhering to brand standards or direct them to Duty Managers
- Handle cashiering, payment and foreign currency exchange accurately
- Reliably handle all special needs and requests of guests and repeat visitors
- Demonstrate BrandHearted behaviours by maintaining compliance with all brand standards, behaviours, hallmarks and license agreement mandates
- Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from PMS for daily room allocation
- Accurately Enter/Update Reservations
- Handle Telephone Enquires efficiently and effectively

**People**
- Promote the hotel’s ‘one team approach’ and reliable service through daily communication and coordination with all team members
- Participate in programs that drive improvements in team member engagement and are aligned with the brand service behaviours
- Perform in a self-sufficient way in line with business requirements
- Responsible for IHG One Rewards Enrolment & Recognition
- Great Room - Process Guest Food and Beverage Order, Clear Tables (The Great Room)
- Refresh Food and Beverage in The Great Room
- Meeting room - Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room
- Clean and Organize Guest Areas and Pick up debris throughout Public Areas
- Updating constantly on local knowledge to improve the guest experience

**Responsible Business**
- Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the Duty Managers
- Contribute by participation in compliance with federal, state and local laws and safety regulations

**What we need from you**
ELITs will efficiently and effectively create a friendly and efficient guest experience throughout the hotel consistently. They will support the ‘one team’ approach to deliver the hotel brand standards.
- Diploma in Hotel Management, or related field, with 2 years’ related experience or an equivalent combination of education and experience
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers

**What we offer**
In return for your hard work, you can look forward to a highly competitive compensation and benefits package - including:

- 5-days work week
- Birthday Off
- Learning and Development Opportunities
- Medical Benefit
- Special Employee rate at all IHG Hotels worldwide

And as part of the IHG® family of brands, you will also benefit from the opportunities that come from being part of a successful, global hospitality company with over 6,000 hotels spanning 100 countries.

So whoever you are, whatever you love doing, bring your passion to us because We recognize potential, We groom leaders, and We empower success.

Job Reference: EMEAA36330