HRss Operations Supervisor

5 days ago


Singapore MMC Corporate Full time

**HRSS Operations Supervisor**

**What can you expect?**
- An exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional team based in Singapore
- Access to Employee Resource Groups that provide mentorship and development opportunities

**We will count on you to**:

- Supervises more junior level HRSS Operations team members in the ASEAN region, including but not limited to, training, coaching, career development and performance management.
- Manages client expectations and will be the primary escalation for complex cases requiring special handling.
- Implements business processes and adheres to compliance/regulatory changes in order to support the business. Utilizes case management reporting tools to ensure Service Level Agreements (SLAs) are met and/or exceeded; develops management tools/reports if needed.
- Supports and manages projects as well as relationships with internal partners and external vendors.
- Manages any system changes/enhancements with external vendors in partnership with internal stakeholders.
- Partners with HRSS Service Delivery team on any process changes, communications, and feedback on services.
- Develops and maintains Standard Operating Procedures (SOPs), case tracking accuracy, operational oversight, communications, and documentation to support HRSS quality initiatives.
- Ensures operations team adheres to compliance/regulatory/company policies to ensure Company compliance and minimize risk.
- Collaborates with internal HRSS departments as well as HR partners and COEs to ensure efficient and effective service delivery.

**What you need to have**:

- Around 3 to 5 years of relevant working experience
- Experience in a large/multinational corporation would be highly advantageous, but not mandatory
- Willingness to learn, possess a positive attitude and able to work in a fast-paced environment
- Ability to multi-task with strong attention to detail.
- Good interpersonal and communication skills to interact effectively with different stakeholders

**What makes you stand out?**
- Able to multi-task and work well under pressure
- Being proactive and challenge the status quo
- Able to work independently as well as within a team
- An inquisitive and curious mindset

**Marsh & McLennan** (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.

Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions.

Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities.

Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.



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